Effects of cultural background on Internet buying behaviour: Towards a virtual global village?

E Constantinides, C Lorenzo, MA Gomez-Borja, P Geurts

Research output: Chapter in Book/Report/Conference proceedingChapterAcademicpeer-review

Abstract

The article identifies the combined influence of the Web Experience (or online experience) components on the online consumer's behaviour from three different angles: (1) The relative importance of the online experience factors in choosing an online vendor, (2) the actual effect of these factors on the vendor choice and (3) the influence of personal and behavioural characteristics on the virtual shopping behaviour. The results identify early symptoms of an emerging behavioural convergence among Internet users of different cultures and nationalities, suggesting that cultural and behavioural differences in the physical world could have limited influence on people's behaviour in the virtual marketplace. This outcome could suggest the emergence of a global virtual village, an issue worth of further scholastic research but also an issue of particular importance for global Web vendors and web site designers.
Original languageEnglish
Title of host publicationE-commerce and Web Publications
Subtitle of host publicationProceedings
Pages114-116
Number of pages3
Publication statusPublished - 2008

Publication series

NameLecture Notes in Computer Science
PublisherSpringer
Volume5183
ISSN (Print)0302-9743

Keywords

  • Internet marketing
  • Web Experience
  • Buying behaviour
  • Cultural differences
  • Marketing strategy
  • Web marketing

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