Effects of (in)accurate empathy and situational valence on attitudes towards robots

Henriette Cramer; Jorrit Goddijn; Bob Wielinga; Vanessa Evers

doi:10.1109/HRI.2010.5453224

Effects of (in)accurate empathy and situational valence on attitudes towards robots

Henriette Cramer, Jorrit Goddijn, Bob Wielinga, Vanessa Evers

Human Media Interaction

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

83 Citations (Scopus)

77 Downloads (Pure)

Abstract

Empathy has great potential in human-robot interaction. However, the challenging nature of assessing the user's emotional state points to the importance of also understanding the effects of empathic behaviours incongruent with users' affective experience. A 3×2 between-subject video-based survey experiment (N=133) was conducted with empathic robot behaviour (empathically accurate, neutral, inaccurate) and valence of the situation (positive, negative) as dimensions. Trust decreased when empathic responses were incongruent with the affective state of the user. However, in the negative valence condition, reported perceived empathic abilities were greater when the robot responded as if the situation were positive.

Original language	English
Title of host publication	2010 5th ACM/IEEE International Conference on Human-Robot Interaction (HRI)
Publisher	IEEE
Pages	141-142
Number of pages	2
DOIs	https://doi.org/10.1109/HRI.2010.5453224
Publication status	Published - 22 Apr 2010
Event	5th ACM/IEEE International Conference on Human-Robot Interaction - Osaka, Japan Duration: 2 Mar 2010 → 5 Mar 2010

Conference

Conference	5th ACM/IEEE International Conference on Human-Robot Interaction
Country/Territory	Japan
City	Osaka
Period	2/03/10 → 5/03/10

Keywords

2024 OA procedure

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10.1109/HRI.2010.5453224

Effects_of_inaccurate_empathy_and_situational_valence_on_attitudes_towards_robotsFinal published version, 574 KBLicence: Taverne

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title = "Effects of (in)accurate empathy and situational valence on attitudes towards robots",

abstract = "Empathy has great potential in human-robot interaction. However, the challenging nature of assessing the user's emotional state points to the importance of also understanding the effects of empathic behaviours incongruent with users' affective experience. A 3×2 between-subject video-based survey experiment (N=133) was conducted with empathic robot behaviour (empathically accurate, neutral, inaccurate) and valence of the situation (positive, negative) as dimensions. Trust decreased when empathic responses were incongruent with the affective state of the user. However, in the negative valence condition, reported perceived empathic abilities were greater when the robot responded as if the situation were positive.",

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author = "Henriette Cramer and Jorrit Goddijn and Bob Wielinga and Vanessa Evers",

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AU - Cramer, Henriette

AU - Goddijn, Jorrit

AU - Wielinga, Bob

AU - Evers, Vanessa

PY - 2010/4/22

Y1 - 2010/4/22

N2 - Empathy has great potential in human-robot interaction. However, the challenging nature of assessing the user's emotional state points to the importance of also understanding the effects of empathic behaviours incongruent with users' affective experience. A 3×2 between-subject video-based survey experiment (N=133) was conducted with empathic robot behaviour (empathically accurate, neutral, inaccurate) and valence of the situation (positive, negative) as dimensions. Trust decreased when empathic responses were incongruent with the affective state of the user. However, in the negative valence condition, reported perceived empathic abilities were greater when the robot responded as if the situation were positive.

AB - Empathy has great potential in human-robot interaction. However, the challenging nature of assessing the user's emotional state points to the importance of also understanding the effects of empathic behaviours incongruent with users' affective experience. A 3×2 between-subject video-based survey experiment (N=133) was conducted with empathic robot behaviour (empathically accurate, neutral, inaccurate) and valence of the situation (positive, negative) as dimensions. Trust decreased when empathic responses were incongruent with the affective state of the user. However, in the negative valence condition, reported perceived empathic abilities were greater when the robot responded as if the situation were positive.

KW - 2024 OA procedure

U2 - 10.1109/HRI.2010.5453224

DO - 10.1109/HRI.2010.5453224

M3 - Conference contribution

SP - 141

EP - 142

BT - 2010 5th ACM/IEEE International Conference on Human-Robot Interaction (HRI)

PB - IEEE

T2 - 5th ACM/IEEE International Conference on Human-Robot Interaction

Y2 - 2 March 2010 through 5 March 2010

ER -

Effects of (in)accurate empathy and situational valence on attitudes towards robots

Abstract

Conference

Keywords

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