eGLU-Box Mobile: A Smartphone App for Usability Testing by Italian Public Administration Webmasters

Stefano Federici; Giovanni Bifolchi; Marco Bracalenti; Alessandro Ansani; Agnese Napoletti; Rosa Lanzillotti; Giuseppe Desolda; Maria Laura Mele; Simone Borsci; Maria Laura de Filippis; Giancarlo Gaudino; Massimo Amendola; Antonello Cocco; Aldo Doria; Emilio Simonetti

doi:10.1007/978-3-031-35596-7_5

eGLU-Box Mobile: A Smartphone App for Usability Testing by Italian Public Administration Webmasters

Stefano Federici^*
, Giovanni Bifolchi
, Marco Bracalenti
, Alessandro Ansani
, Agnese Napoletti
, Rosa Lanzillotti
, Giuseppe Desolda
, Maria Laura Mele
, Simone Borsci
, Maria Laura de Filippis
, Giancarlo Gaudino
, Massimo Amendola
, Antonello Cocco
, Aldo Doria
, Emilio Simonetti

^*Corresponding author for this work

Cognition, Data and Education

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

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Abstract

Smartphones and tablets now offer consumers unique advantages such as portability and accessibility. Developers are also working with a mobile-first approach, and are prioritizing mobile applications over desktop versions. This study introduces eGLU-box Mobile, an application for performing a drive usability test directly from a smartphone. An experimental study was conducted in which the participants were divided into two groups: an experimental group, which used the new mobile application from a smartphone, and a control group, which used the desktop application from a computer. The participants’ behavior was assessed using explicit (self-report questionnaires) and implicit measures (eye movement data). The results were encouraging, and showed that both the mobile and desktop versions of eGLU-box enabled participants to test the usability with a similar level of UX, despite some minimal (although significant) differences in terms of satisfaction of use.

Original language	English
Title of host publication	Human-Computer Interaction
Subtitle of host publication	Thematic Area, HCI 2023, Held as Part of the 25th HCI International Conference, HCII 2023, Copenhagen, Denmark, July 23–28, 2023, Proceedings, Part I
Editors	Masaaki Kurosu, Ayako Hashizume
Publisher	Springer
Pages	64-79
Number of pages	16
ISBN (Print)	9783031355950
DOIs	https://doi.org/10.1007/978-3-031-35596-7_5
Publication status	Published - 2023
Event	25th International Conference on Human-Computer Interaction, HCI International 2023 - AC Bella Sky Hotel and Bella Center, Copenhagen, Denmark Duration: 23 Jul 2023 → 28 Jul 2023 Conference number: 25 https://www.hci.international/index.php?module=conference&CF_op=view&CF_id=32

Conference

Conference	25th International Conference on Human-Computer Interaction, HCI International 2023
Abbreviated title	HCI International 2023
Country/Territory	Denmark
City	Copenhagen
Period	23/07/23 → 28/07/23
Internet address	https://www.hci.international/index.php?module=conference&CF_op=view&CF_id=32

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10.1007/978-3-031-35596-7_5

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Federici, S., Bifolchi, G., Bracalenti, M., Ansani, A., Napoletti, A., Lanzillotti, R., Desolda, G., Mele, M. L., Borsci, S., de Filippis, M. L., Gaudino, G., Amendola, M., Cocco, A., Doria, A., & Simonetti, E. (2023). eGLU-Box Mobile: A Smartphone App for Usability Testing by Italian Public Administration Webmasters. In M. Kurosu, & A. Hashizume (Eds.), Human-Computer Interaction: Thematic Area, HCI 2023, Held as Part of the 25th HCI International Conference, HCII 2023, Copenhagen, Denmark, July 23–28, 2023, Proceedings, Part I (pp. 64-79). Springer. https://doi.org/10.1007/978-3-031-35596-7_5

Federici, Stefano ; Bifolchi, Giovanni ; Bracalenti, Marco et al. / eGLU-Box Mobile : A Smartphone App for Usability Testing by Italian Public Administration Webmasters. Human-Computer Interaction: Thematic Area, HCI 2023, Held as Part of the 25th HCI International Conference, HCII 2023, Copenhagen, Denmark, July 23–28, 2023, Proceedings, Part I. editor / Masaaki Kurosu ; Ayako Hashizume. Springer, 2023. pp. 64-79

@inproceedings{09f57e08e4c744f39d3d517c7474ede1,

title = "eGLU-Box Mobile: A Smartphone App for Usability Testing by Italian Public Administration Webmasters",

abstract = "Smartphones and tablets now offer consumers unique advantages such as portability and accessibility. Developers are also working with a mobile-first approach, and are prioritizing mobile applications over desktop versions. This study introduces eGLU-box Mobile, an application for performing a drive usability test directly from a smartphone. An experimental study was conducted in which the participants were divided into two groups: an experimental group, which used the new mobile application from a smartphone, and a control group, which used the desktop application from a computer. The participants{\textquoteright} behavior was assessed using explicit (self-report questionnaires) and implicit measures (eye movement data). The results were encouraging, and showed that both the mobile and desktop versions of eGLU-box enabled participants to test the usability with a similar level of UX, despite some minimal (although significant) differences in terms of satisfaction of use.",

author = "Stefano Federici and Giovanni Bifolchi and Marco Bracalenti and Alessandro Ansani and Agnese Napoletti and Rosa Lanzillotti and Giuseppe Desolda and Mele, \{Maria Laura\} and Simone Borsci and \{de Filippis\}, \{Maria Laura\} and Giancarlo Gaudino and Massimo Amendola and Antonello Cocco and Aldo Doria and Emilio Simonetti",

note = "Funding Information: Mobile devices such as smartphones and tablets are now commonly used. Oulasvirta and colleagues [1] have reported that smartphones are more widely available and are used more often throughout the day than laptops. In addition, smartphones provide faster access to content than laptops, due to their portability. In view of this, the present study compares a mobile version of eGLU-box developed for the Italian public administration (PA), a national government, with the original version for desktop use. eGLU-box PA (in the following eGLU-box) is a web platform that allows PA webmasters in Italy to evaluate the usability of their websites and digital services [2]. It was developed based on the eGLU LG 2018.1 protocol, and is designed to run on a personal computer or Mac [3]. The eGLU-box Mobile application, which is available for both Android and iOS systems, was developed to guide these webmasters to carry out semiautomatic evaluations directly from their smartphones. In this study, we aim to evaluate the user experience of eGLU-box Mobile compared to the desktop version (eGLU-box) by observing the users{\textquoteright} implicit (eye movement) and explicit (satisfaction, cognitive workload, and promotability) behaviors. This study forms part of the eGLU-box Mobile project supported by the former Ministry of Economic Development, now known as the Ministry of Enterprises and Made in Italy (MIMIT), together with the universities of Perugia and Bari. The aim of the project was to create a new mobile application that would allow users to use eGLU-box on devices such as smartphones and tablets. Before its launch, the application needs to be tested under laboratory conditions with participants randomly selected from the population. Publisher Copyright: {\textcopyright} 2023, The Author(s), under exclusive license to Springer Nature Switzerland AG.; 25th International Conference on Human-Computer Interaction, HCI International 2023, HCI International 2023 ; Conference date: 23-07-2023 Through 28-07-2023",

year = "2023",

doi = "10.1007/978-3-031-35596-7\_5",

language = "English",

isbn = "9783031355950",

pages = "64--79",

editor = "Masaaki Kurosu and Ayako Hashizume",

booktitle = "Human-Computer Interaction",

publisher = "Springer",

address = "Germany",

url = "https://www.hci.international/index.php?module=conference\&CF\_op=view\&CF\_id=32",

}

Federici, S, Bifolchi, G, Bracalenti, M, Ansani, A, Napoletti, A, Lanzillotti, R, Desolda, G, Mele, ML, Borsci, S, de Filippis, ML, Gaudino, G, Amendola, M, Cocco, A, Doria, A & Simonetti, E 2023, eGLU-Box Mobile: A Smartphone App for Usability Testing by Italian Public Administration Webmasters. in M Kurosu & A Hashizume (eds), Human-Computer Interaction: Thematic Area, HCI 2023, Held as Part of the 25th HCI International Conference, HCII 2023, Copenhagen, Denmark, July 23–28, 2023, Proceedings, Part I. Springer, pp. 64-79, 25th International Conference on Human-Computer Interaction, HCI International 2023, Copenhagen, Denmark, 23/07/23. https://doi.org/10.1007/978-3-031-35596-7_5

eGLU-Box Mobile: A Smartphone App for Usability Testing by Italian Public Administration Webmasters. / Federici, Stefano; Bifolchi, Giovanni; Bracalenti, Marco et al.
Human-Computer Interaction: Thematic Area, HCI 2023, Held as Part of the 25th HCI International Conference, HCII 2023, Copenhagen, Denmark, July 23–28, 2023, Proceedings, Part I. ed. / Masaaki Kurosu; Ayako Hashizume. Springer, 2023. p. 64-79.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

TY - GEN

T1 - eGLU-Box Mobile

T2 - 25th International Conference on Human-Computer Interaction, HCI International 2023

AU - Federici, Stefano

AU - Bifolchi, Giovanni

AU - Bracalenti, Marco

AU - Ansani, Alessandro

AU - Napoletti, Agnese

AU - Lanzillotti, Rosa

AU - Desolda, Giuseppe

AU - Mele, Maria Laura

AU - Borsci, Simone

AU - de Filippis, Maria Laura

AU - Gaudino, Giancarlo

AU - Amendola, Massimo

AU - Cocco, Antonello

AU - Doria, Aldo

AU - Simonetti, Emilio

N1 - Conference code: 25

PY - 2023

Y1 - 2023

N2 - Smartphones and tablets now offer consumers unique advantages such as portability and accessibility. Developers are also working with a mobile-first approach, and are prioritizing mobile applications over desktop versions. This study introduces eGLU-box Mobile, an application for performing a drive usability test directly from a smartphone. An experimental study was conducted in which the participants were divided into two groups: an experimental group, which used the new mobile application from a smartphone, and a control group, which used the desktop application from a computer. The participants’ behavior was assessed using explicit (self-report questionnaires) and implicit measures (eye movement data). The results were encouraging, and showed that both the mobile and desktop versions of eGLU-box enabled participants to test the usability with a similar level of UX, despite some minimal (although significant) differences in terms of satisfaction of use.

AB - Smartphones and tablets now offer consumers unique advantages such as portability and accessibility. Developers are also working with a mobile-first approach, and are prioritizing mobile applications over desktop versions. This study introduces eGLU-box Mobile, an application for performing a drive usability test directly from a smartphone. An experimental study was conducted in which the participants were divided into two groups: an experimental group, which used the new mobile application from a smartphone, and a control group, which used the desktop application from a computer. The participants’ behavior was assessed using explicit (self-report questionnaires) and implicit measures (eye movement data). The results were encouraging, and showed that both the mobile and desktop versions of eGLU-box enabled participants to test the usability with a similar level of UX, despite some minimal (although significant) differences in terms of satisfaction of use.

U2 - 10.1007/978-3-031-35596-7_5

DO - 10.1007/978-3-031-35596-7_5

M3 - Conference contribution

SN - 9783031355950

SP - 64

EP - 79

BT - Human-Computer Interaction

A2 - Kurosu, Masaaki

A2 - Hashizume, Ayako

PB - Springer

Y2 - 23 July 2023 through 28 July 2023

ER -

Federici S, Bifolchi G, Bracalenti M, Ansani A, Napoletti A, Lanzillotti R et al. eGLU-Box Mobile: A Smartphone App for Usability Testing by Italian Public Administration Webmasters. In Kurosu M, Hashizume A, editors, Human-Computer Interaction: Thematic Area, HCI 2023, Held as Part of the 25th HCI International Conference, HCII 2023, Copenhagen, Denmark, July 23–28, 2023, Proceedings, Part I. Springer. 2023. p. 64-79 Epub 2023 Jul 9. doi: 10.1007/978-3-031-35596-7_5

eGLU-Box Mobile: A Smartphone App for Usability Testing by Italian Public Administration Webmasters

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