Elderly’s Perceptions of a Meaningful Interaction with Voice-Based Conversational Agents: Integrate into daily routines, Support relatedness, But do not hamper autonomy

Hilal Şahin*, Asli Gunay, Gülşen Töre-Yargın

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

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Abstract

Voice, as one of the most natural means of communication for the elderly given their declining physical and cognitive abilities, has the potential to reduce interaction barriers with newly emerging technologies. In parallel to this, studies focusing on the elderly as a user group have escalated in academia due to events such as the increasing ageing population and global epidemics like COVID-19. However, the focus has been mostly on their declining mental and physical abilities. This paper aims to investigate the hedonic aspects of Voice-based Conversational Agents (VCAs) for the elderly. In this respect, we conducted in-depth interviews with 13 participants, 9 of whom were elderly over the age of 75, and 4 of whom were caregivers, to examine the daily life practices and values of the elderly together with possibilities of VCAs to create positive experiences in their lives. This paper presents the perspectives of the elderly on VCAs by taking into consideration their perspectives on life and technology. In the end, the paper makes suggestions on which design decisions can support the positive hedonic aspects in the lives of the elderly. Our main finding shows that VCAs can provide a positive experience for the elderly beyond a pragmatic approach if they can be integrated into their daily routines and increase their relatedness with people without harming the areas where they feel competence and autonomy.
Original languageEnglish
Title of host publicationIASDR 2023: Life-Changing Design
Number of pages19
DOIs
Publication statusPublished - Oct 2023
Externally publishedYes
EventIASDR 2023: Life-Changing Design - Milan, Italy
Duration: 9 Oct 202313 Oct 2023
https://dl.designresearchsociety.org/iasdr/iasdr2023/fullpapers/
https://www.iasdr2023.polimi.it/

Conference

ConferenceIASDR 2023: Life-Changing Design
Country/TerritoryItaly
CityMilan
Period9/10/2313/10/23
Internet address

Keywords

  • eldery
  • voice-based conversational Agents
  • positive user experience
  • meaningful interaction

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