Electronic Performance Support For Telephone Operators

Theo J. Bastiaens, Wim J. Nijhof, H.J. Abma

    Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

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    Abstract

    This research is about the effectiveness of Electronic performance support systems (EPSS). Some of the assumptions related to EPSS are evaluated This paper describes the analysis, construction and evaluation of a performance support system for telephone operators. From the research some conclusions can be drawn that may be important for other projects in the field of Electronic Performance Support
    Original languageEnglish
    Title of host publicationAcademy of Human Resource Development 1996 Conference Proceedings
    Subtitle of host publicationFebruary 29 - March 3, 1996, Minneapolis, MN
    EditorsElwood F. Holton III
    Place of PublicationAustin, TX
    PublisherAcademy of Human Resource Development
    Pages213-221
    Publication statusPublished - 28 Mar 1996
    EventAcademy of Human Resource Development International Research Conference 1996 - Minneapolis, United States
    Duration: 29 Feb 19963 Mar 1996

    Conference

    ConferenceAcademy of Human Resource Development International Research Conference 1996
    Abbreviated titleAHRD
    CountryUnited States
    CityMinneapolis
    Period29/02/963/03/96

    Keywords

    • METIS-137521

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