Embodied Conversational Agents on a Common Ground: A Framework for Design and Evaluation

Zsofia Ruttkay, Claire Dormann, Han Noot

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    Abstract

    One would like to rely on design guidelines for embodied conversational agents (ECAs), grounded on evaluation studies. How to define the physical and mental characteristics of an ECA, optimal for an envisioned application? What will be the added value of using an ECA? Although there have been studies addressing such issues, we are still far from getting a complete picture. This is not only due to the still relatively little experience with applications of ECAs, but also to the diversity in terms and experimental settings used. The lack of a common, established framework makes it di cult to compare ECAs, interpret evaluation results and judge their scope and relevance. In this chapter we propose a common taxonomy of the relevant design and evaluation aspects of ECAs. We refer to recent works to elicit evaluation concepts and discuss measurement issues.
    Original languageEnglish
    Title of host publicationFrom Brows to Trust
    Subtitle of host publicationEvaluating Embodied Conversational Agents
    EditorsZsófia Ruttkay, Catherine Pelachaud
    Place of PublicationDordrecht
    PublisherKluwer
    Pages27-66
    Number of pages40
    ISBN (Electronic)978-1-4020-2730-7
    ISBN (Print)978-1-4020-2729-1
    DOIs
    Publication statusPublished - 2004

    Publication series

    NameHuman-Computer Interaction Series
    PublisherKluwer
    Volume7
    ISSN (Print)1571-5035

    Keywords

    • EWI-6638
    • IR-63352

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