Enterprise systems implementation: managing project and post project stage-case study in an Indonesian company

The research reported in this paper aims to get a better understanding of how the implementation process of enterprise systems (ES) can be managed, by studying the process from an organisational perspective. A review of the literature on previous research in ES implementation has been carried out and the state of the art of ES implementation research is defined. Using several body of literature, an organisational view on ES implementation is described, explaining that ES implementation involves challenges from triple domain, namely technological challenge, business process related challenge, and organisational challenge. Based on the defined state of the art and the organisational view on ES implementation developed in this research, a research framework is presented, addressing the project as well as the postproject stage, and a number of essential issues within the stages. System alignment, knowledge acquisition, change mobilisation are the essntial issues to be studied in the project stage while institutionalisation effort and continuous improvement facilitation are to be studied in the post-project stage. Case studies in Indonesian companies are used to explain the framework.