Enterprise systems implementation: managing project and post project stage-case study in an Indonesian company

Rajesri Govindaraju, Erik-Joost de Bruijn, Olaf M. Fisscher

Research output: Chapter in Book/Report/Conference proceedingChapterAcademic

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Abstract

The research reported in this paper aims to get a better understanding of how the implementation process of enterprise systems (ES) can be managed, by studying the process from an organisational perspective. A review of the literature on previous research in ES implementation has been carried out and the state of the art of ES implementation research is defined. Using several body of literature, an organisational view on ES implementation is described, explaining that ES implementation involves challenges from triple domain, namely technological challenge, business process related challenge, and organisational challenge. Based on the defined state of the art and the organisational view on ES implementation developed in this research, a research framework is presented, addressing the project as well as the postproject stage, and a number of essential issues within the stages. System alignment, knowledge acquisition, change mobilisation are the essntial issues to be studied in the project stage while institutionalisation effort and continuous improvement facilitation are to be studied in the post-project stage. Case studies in Indonesian companies are used to explain the framework.
Original languageEnglish
Title of host publicationRegional and Global Logistics and Supply Chain Management
Subtitle of host publicationproceedings of the 2nd International Conference on Operations and Supply Chain Management, 18-20 May, 2007 Novotel Bangkok on Siam Square, Bangkok, Thailand
Editors Ungul Laptaned
Place of PublicationBangkok
PublisherNew UM Ad
Number of pages16
ISBN (Print)9789746776370
Publication statusPublished - 2007
Event2nd International Conference on Operations and Supply Chain Management, OSCM 2007: Regional and Global Logistics and Supply Chain Management - Novotel, Bangkok, Thailand
Duration: 18 May 200720 May 2007
Conference number: 2

Conference

Conference2nd International Conference on Operations and Supply Chain Management, OSCM 2007
Abbreviated titleOSCM
CountryThailand
CityBangkok
Period18/05/0720/05/07

Fingerprint

Managing projects
Enterprise systems
System implementation
Alignment
Facilitation
Knowledge acquisition
Implementation process
Business process
Institutionalization
Literature review

Keywords

  • Institutionalisation
  • Post-project
  • Implementation
  • IR-73375
  • Enterprise Systems
  • Project

Cite this

Govindaraju, R., de Bruijn, E-J., & Fisscher, O. M. (2007). Enterprise systems implementation: managing project and post project stage-case study in an Indonesian company. In Ungul Laptaned (Ed.), Regional and Global Logistics and Supply Chain Management: proceedings of the 2nd International Conference on Operations and Supply Chain Management, 18-20 May, 2007 Novotel Bangkok on Siam Square, Bangkok, Thailand Bangkok: New UM Ad.
Govindaraju, Rajesri ; de Bruijn, Erik-Joost ; Fisscher, Olaf M. / Enterprise systems implementation : managing project and post project stage-case study in an Indonesian company. Regional and Global Logistics and Supply Chain Management: proceedings of the 2nd International Conference on Operations and Supply Chain Management, 18-20 May, 2007 Novotel Bangkok on Siam Square, Bangkok, Thailand. editor / Ungul Laptaned. Bangkok : New UM Ad, 2007.
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Govindaraju, R, de Bruijn, E-J & Fisscher, OM 2007, Enterprise systems implementation: managing project and post project stage-case study in an Indonesian company. in Ungul Laptaned (ed.), Regional and Global Logistics and Supply Chain Management: proceedings of the 2nd International Conference on Operations and Supply Chain Management, 18-20 May, 2007 Novotel Bangkok on Siam Square, Bangkok, Thailand. New UM Ad, Bangkok, 2nd International Conference on Operations and Supply Chain Management, OSCM 2007, Bangkok, Thailand, 18/05/07.

Enterprise systems implementation : managing project and post project stage-case study in an Indonesian company. / Govindaraju, Rajesri; de Bruijn, Erik-Joost; Fisscher, Olaf M.

Regional and Global Logistics and Supply Chain Management: proceedings of the 2nd International Conference on Operations and Supply Chain Management, 18-20 May, 2007 Novotel Bangkok on Siam Square, Bangkok, Thailand. ed. / Ungul Laptaned. Bangkok : New UM Ad, 2007.

Research output: Chapter in Book/Report/Conference proceedingChapterAcademic

TY - CHAP

T1 - Enterprise systems implementation

T2 - managing project and post project stage-case study in an Indonesian company

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N2 - The research reported in this paper aims to get a better understanding of how the implementation process of enterprise systems (ES) can be managed, by studying the process from an organisational perspective. A review of the literature on previous research in ES implementation has been carried out and the state of the art of ES implementation research is defined. Using several body of literature, an organisational view on ES implementation is described, explaining that ES implementation involves challenges from triple domain, namely technological challenge, business process related challenge, and organisational challenge. Based on the defined state of the art and the organisational view on ES implementation developed in this research, a research framework is presented, addressing the project as well as the postproject stage, and a number of essential issues within the stages. System alignment, knowledge acquisition, change mobilisation are the essntial issues to be studied in the project stage while institutionalisation effort and continuous improvement facilitation are to be studied in the post-project stage. Case studies in Indonesian companies are used to explain the framework.

AB - The research reported in this paper aims to get a better understanding of how the implementation process of enterprise systems (ES) can be managed, by studying the process from an organisational perspective. A review of the literature on previous research in ES implementation has been carried out and the state of the art of ES implementation research is defined. Using several body of literature, an organisational view on ES implementation is described, explaining that ES implementation involves challenges from triple domain, namely technological challenge, business process related challenge, and organisational challenge. Based on the defined state of the art and the organisational view on ES implementation developed in this research, a research framework is presented, addressing the project as well as the postproject stage, and a number of essential issues within the stages. System alignment, knowledge acquisition, change mobilisation are the essntial issues to be studied in the project stage while institutionalisation effort and continuous improvement facilitation are to be studied in the post-project stage. Case studies in Indonesian companies are used to explain the framework.

KW - Institutionalisation

KW - Post-project

KW - Implementation

KW - IR-73375

KW - Enterprise Systems

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M3 - Chapter

SN - 9789746776370

BT - Regional and Global Logistics and Supply Chain Management

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Govindaraju R, de Bruijn E-J, Fisscher OM. Enterprise systems implementation: managing project and post project stage-case study in an Indonesian company. In Ungul Laptaned, editor, Regional and Global Logistics and Supply Chain Management: proceedings of the 2nd International Conference on Operations and Supply Chain Management, 18-20 May, 2007 Novotel Bangkok on Siam Square, Bangkok, Thailand. Bangkok: New UM Ad. 2007