Abstract
Conversational interfaces recently gained a lot of attention. One of the reasons for the current hype is the fact that chatbots (one particularly popular form of conversational interfaces) nowadays can be created without any programming knowledge, thanks to different toolkits and so-called Natural Language Understanding (NLU) services. While these NLU services are already widely used in both, industry and science, so far, they have not been analysed systematically. In this paper, we present a method to evaluate the classification performance of NLU services. Moreover, we present two new corpora, one consisting of annotated questions and one consisting of annotated questions with the corresponding answers. Based on these corpora, we conduct an evaluation of some of the most popular NLU services. Thereby we want to enable both, researchers and companies to make more educated decisions about which service they should use.
| Original language | English |
|---|---|
| Title of host publication | SIGDIAL 2017 - 18th Annual Meeting of the Special Interest Group on Discourse and Dialogue, Proceedings of the Conference |
| Publisher | Association for Computational Linguistics (ACL) |
| Pages | 174-185 |
| Number of pages | 12 |
| ISBN (Electronic) | 9781945626821 |
| DOIs | |
| Publication status | Published - 2017 |
| Externally published | Yes |
| Event | 18th Annual Meeting of the Special Interest Group on Discourse and Dialogue, SIGDIAL 2017 - Saarbrucken, Germany Duration: 15 Aug 2017 → 17 Aug 2017 Conference number: 18 |
Conference
| Conference | 18th Annual Meeting of the Special Interest Group on Discourse and Dialogue, SIGDIAL 2017 |
|---|---|
| Abbreviated title | SIGDIAL 2017 |
| Country/Territory | Germany |
| City | Saarbrucken |
| Period | 15/08/17 → 17/08/17 |