Evaluation of the use of an Ask-the-expert e-consultation service for support on health-related requests

N. Nijland, J.E.W.C. van Gemert-Pijnen, S.M. Kelders, B.J. Brandenburg, E.R. Seydel

    Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademic

    Abstract

    E-consultation in health care can be used to respond to an increasing demand for care by offering support on health-related requests. In this study we evaluated the use of an Ask-the-expert e-consultation service in order to assess whether the service is efficient and useful. A content analysis of e-mail exchange between clients and online health professionals was performed to gain insight in the purposes of use of the service. Our findings show that the service was used for e-mails requests on not urgent, minor ailments. Clients asked for health information to increase knowledge on the cause of their injury or disease, its consequences, self-care solutions and treatment options. Decision support on assessing the necessity to visit a doctor for a certain health problem was another important reason to use the service. We believe that web-based triage systems could be used to more easily assess whether certain symptoms need to be investigated.
    Original languageEnglish
    Title of host publication2010 Second International Conference on eHealth, Telemedicine, and Social Medicine
    Place of PublicationPiscataway, NJ
    PublisherIEEE
    Pages72-76
    ISBN (Electronic)978-1-4244-5804-2, 978-0-7695-3950-8
    ISBN (Print)978-1-4244-5803-5
    DOIs
    Publication statusPublished - 10 Feb 2010
    Event2nd International Conference on eHealth, Telemedicine and Social Medicine, eTELEMED 2010 - Sonesta Maho Beach Resort & Casino , Sint Maarten, Sint Maarten (Dutch part)
    Duration: 10 Feb 201016 Feb 2010
    Conference number: 2
    https://www.iaria.org/conferences2010/eTELEMED10.html

    Conference

    Conference2nd International Conference on eHealth, Telemedicine and Social Medicine, eTELEMED 2010
    Abbreviated titleeTELEMED
    CountrySint Maarten (Dutch part)
    CitySint Maarten
    Period10/02/1016/02/10
    Internet address

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    Nijland, N., van Gemert-Pijnen, J. E. W. C., Kelders, S. M., Brandenburg, B. J., & Seydel, E. R. (2010). Evaluation of the use of an Ask-the-expert e-consultation service for support on health-related requests. In 2010 Second International Conference on eHealth, Telemedicine, and Social Medicine (pp. 72-76). Piscataway, NJ: IEEE. https://doi.org/10.1109/eTELEMED.2010.33