Abstract
| Original language | English |
|---|---|
| Number of pages | 9 |
| Publication status | Published - 14 Oct 2015 |
| Event | EuroCHRIE 2015 - Manchester Metropolitan University , Manchester, United Kingdom Duration: 14 Oct 2015 → 17 Oct 2015 |
Conference
| Conference | EuroCHRIE 2015 |
|---|---|
| Abbreviated title | EuroCHRIE |
| Country | United Kingdom |
| City | Manchester |
| Period | 14/10/15 → 17/10/15 |
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Keywords
- IR-102718
- METIS-319902
Cite this
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Experiencing hospitality : an exploratory study on the experiential dimensions of hospitality. / Pijls-Hoekstra, Ruth; Groen, Brenda H.; Galetzka, Mirjam; Pruyn, Ad T.H.
2015. Paper presented at EuroCHRIE 2015, Manchester, United Kingdom.Research output: Contribution to conference › Paper › Academic
TY - CONF
T1 - Experiencing hospitality
T2 - an exploratory study on the experiential dimensions of hospitality
AU - Pijls-Hoekstra, Ruth
AU - Groen, Brenda H.
AU - Galetzka, Mirjam
AU - Pruyn, Ad T.H.
PY - 2015/10/14
Y1 - 2015/10/14
N2 - What is hospitality? Only few academic articles tap into the meaning of the concept of hospitality. Especially academic investigation of hospitality from a guest perspective is scarce; the combination of ‘hospitality’ and ‘experience’ has received hardly any attention. The present paper describes a first step in the understanding of what people in service environments experience as hospitable. Two exploratory qualitative studies, with service experts and consumers, were carried out in order to identify characteristics of the experience of hospitality. The studies revealed that experiencing hospitality is primarily a perception of personal attention. Furthermore, the research resulted in nine so-called experiential dimensions of hospitality: welcome, safety, empathy, servitude, acknowledgement, autonomy, surprise, entertainment and efficiency.
AB - What is hospitality? Only few academic articles tap into the meaning of the concept of hospitality. Especially academic investigation of hospitality from a guest perspective is scarce; the combination of ‘hospitality’ and ‘experience’ has received hardly any attention. The present paper describes a first step in the understanding of what people in service environments experience as hospitable. Two exploratory qualitative studies, with service experts and consumers, were carried out in order to identify characteristics of the experience of hospitality. The studies revealed that experiencing hospitality is primarily a perception of personal attention. Furthermore, the research resulted in nine so-called experiential dimensions of hospitality: welcome, safety, empathy, servitude, acknowledgement, autonomy, surprise, entertainment and efficiency.
KW - IR-102718
KW - METIS-319902
M3 - Paper
ER -