Experimental evaluation of a critical thinking tool to support decision making in crisis situations

Jan Maarten Schraagen, Aletta Eikelboom, Kees VanDongen, Guido Te Brake

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

5 Citations (Scopus)
21 Downloads (Pure)

Abstract

Building up proper situation awareness is one of the most difficult tasks in the beginning stages of large-scale accidents. As ambiguous information about the events becomes available, decision makers are often tempted to quickly choose a particular story to explain the events. Subsequent information that contradicts the initial story may easily be discarded and cognitive tunnel vision takes over. Our approach, as part of the COMBINED Systems project, is to prevent tunnel vision by providing critical thinking support. In a laboratory experiment with 60 participants, we tested this hypothesis by comparing the Critical Thinking tool with a 'no support' control condition and a 'minimal support' condition. Participants acted as crisis managers determining the likely cause of an accident based on different pieces of information. The results show a positive impact of the tool on both the decision making process and decision making effectiveness.

Original languageEnglish
Title of host publicationProceedings of ISCRAM 2005
Subtitle of host publication2nd International Conference on Information Systems for Crisis Response and Management
EditorsBartel Van de Walle, Benny Carlé
Place of PublicationBrussels
PublisherRoyal Flemish Academy of Belgium
Pages181-189
Number of pages9
ISBN (Print)9789076971094
Publication statusPublished - 1 Jan 2005
Externally publishedYes
Event2nd International Conference on Information Systems for Crisis Response and Management, ISCRAM 2005 - Brussels, Belgium
Duration: 18 Apr 200520 Apr 2005
Conference number: 2

Conference

Conference2nd International Conference on Information Systems for Crisis Response and Management, ISCRAM 2005
Abbreviated titleISCRAM 2005
CountryBelgium
CityBrussels
Period18/04/0520/04/05

Keywords

  • Crisis management
  • Critical thinking
  • Decision support

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  • Cite this

    Schraagen, J. M., Eikelboom, A., VanDongen, K., & Brake, G. T. (2005). Experimental evaluation of a critical thinking tool to support decision making in crisis situations. In B. Van de Walle, & B. Carlé (Eds.), Proceedings of ISCRAM 2005: 2nd International Conference on Information Systems for Crisis Response and Management (pp. 181-189). Brussels: Royal Flemish Academy of Belgium.