The University of Twente has started an Open Workflow Laboratory to facilitate experimental research in the area of workflow software, since this has been a hiatus in workflow research so far. This article reports the design and results of the first series of experiments conducted in this laboratory: In a simulated office environment seven groups of 5 subjects used both a non-workflow and a workflow application to deal with instances of a loan application process. We show that the transfer to workflow software results in an increase in productivity and spare time, and has mixed effects on consultation times. Recommendations regarding future experiments and the Open Workflow Laboratory are given and a scenario for future workflow experiments is proposed.
|Publisher||University of Twente, Department of Computer Science|