Explaining Groupware Implementation Through Group Learning

Tatyana Bondarouk, Klaas Sikkel

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

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Implementation of groupware tends to be an evolutionary process. We apply a theory of group learning as a framework to highlight relevant aspects of such a process. Here we present the results of a longitudinal case study to which this framework was applied. A human resource information system introduced in a hospital was successfully implemented with one user group but failed in another group. Analysis shows a marked difference in the group learning processes, which significantly contributes to the differences in success. The results confirm our assumption about the importance of learning processes in groupware implementation.
Original languageEnglish
Title of host publicationInformation technology and organizations: trends, issues, challenges and solutions
Subtitle of host publication2003 Information Resources Management Association International Conference, Philadelphia, Pennsylvania, USA, May 18-21, 2003
EditorsMehdi Kosrow-Pour
Place of PublicationHershey, PA, USA
PublisherIdea Group Publishing
Number of pages4
ISBN (Electronic)1-59140-097-X
ISBN (Print)1-59140-066-X
Publication statusPublished - May 2003


  • SCS-Services
  • Human resource information system
  • Group learning
  • Groupware
  • IT implementation

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