Explaining IT Implementation Through Group Learning

Tatiana Bondarouk, Nicolaas Sikkel

    Research output: Contribution to journalArticleAcademicpeer-review

    10 Citations (Scopus)


    Implementation of an IT system in an organization takes a certain amount of time. System usage becomes stable when users have appropriated the system and new work practices have been established. We propose a concept of group learning as a framework to highlight relevant aspects of such a process. A longitudinal case study with two opposite research results has provided a preliminary validation of the proposed model. A human resource information system (HRIS) was introduced in a hospital in two different settings. With one user group it was successfully implemented, and it failed in the other group. Analysis of the qualitative data shows a marked difference in the group learning processes between the two groups, which significantly contribute to the differences in success. These results confirm our assumption about the importance of learning processes in groupware implementation.
    Original languageUndefined
    Pages (from-to)42-60
    Number of pages19
    JournalInformation resources management journal
    Issue number1
    Publication statusPublished - 2005


    • EWI-10434
    • METIS-223968
    • group learning
    • human resource information system
    • IT implementation
    • SCS-Services

    Cite this