Exploring Forced Migrants (Re)settlement & the Role of Digital Services

A.M. Bustamante Duarte, Auriol Degbelo, Christian Kray

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review


n recent years, large numbers of forced migrants have arrived in urban areas all around the world. Access to relevant information and suitable technology can help forced migrants, mainly refugees and asylum seekers, to cope with several of the challenges they face in this process. We conducted a qualitative study with ten forced migrants and six social workers and a staff member of a collective lodging for young forced migrants in Münster, Germany. The goal was to identify challenges and needs in this specific context, find criteria for assessing digital support services for forced migrants, and suggest general aspects of improvement. We analyzed 36 existing mobile applications and web services useful for forced migrants upon arrival and during (re)settlement. Our results highlight some critical issues to be addressed through digital services for forced migrants regarding information reliability, timeliness, and complexity, as well as an occasional lack of experience with geospatial services.
Original languageEnglish
Title of host publicationProceedings of 16th European Conference on Computer-Supported Cooperative Work - Exploratory Papers
Place of PublicationNancy
PublisherEuropean Society for Socially Embedded Technologies
Number of pages21
Publication statusPublished - Jun 2018
Event16th European Conference on Computer-Supported Cooperative Work 2018: The International venue on Practice-centred computing and the Design of cooperation technologies - Inria Nancy – Grand-Est., Nancy, France
Duration: 4 Jun 20188 Jun 2018
Conference number: 16


Conference16th European Conference on Computer-Supported Cooperative Work 2018
Abbreviated titleECSCW 2018

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