Exploring the Business Case Development Process in Inter-Organizational Enterprise System Implementations

S.M. Eckartz, Christiaan Katsma, Maia Daneva

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10 Citations (Scopus)
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Creating and negotiating an inter-organizational business case (BC) for multiple-stakeholder enterprise systems is a major challenge. This paper looks closer into the factors that influence the stakeholders’ willingness to share information necessary for the BC development. The authors develop an explanatory framework showing the effect that project constellation has on the development of a shared BC. They identify several factors, such as goal consensus, cultural and semantic similarities and willingness to share information, that mitigate this effect. Subsequently, the authors apply the framework in an inter-organizational case study in which a BC is developed. The findings show that current BC development methods need to be re-stated and complemented by new tools and interventions to support stakeholders in the inter-organizational specific setting. The authors elaborate on the possibilities that group decision support systems might offer to overcome challenges that might be experienced in the BC development process.
Original languageUndefined
Pages (from-to)85-102
Number of pages18
JournalInformation resources management journal
Issue number2
Publication statusPublished - Apr 2012


  • IR-81679
  • Business Case
  • Decision Making
  • Inter-Organizational Coordination
  • METIS-289472
  • Enterprise Systems
  • SCS-Services
  • EWI-22261
  • Information Sharing

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