TY - JOUR
T1 - Facilitating digital collaboration through knowledge management
T2 - a case study
AU - Abbas, Yawar
AU - Martinetti, Alberto
AU - Rajabalinejad, Mohammad
AU - Schuberth, Florian
AU - van Dongen, Leo A.M.
N1 - Funding Information:
This research is co-financed with a PPP surcharge for Research and Innovation from the Dutch Ministry of Economic Affairs and Climate. The authors acknowledge the valuable input of Job Schutte and colleagues from ProRail in preparing this paper.
Publisher Copyright:
© 2022 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group.
PY - 2022/11/2
Y1 - 2022/11/2
N2 - Knowledge management (KM) can facilitate collaboration and enhance innovation. To manage knowledge, organisations typically implement knowledge management systems (KMSs). It has been shown that KMS facilitates the management of explicit knowledge. However, KMSs are at times not embraced because of issues such as long file search times and information overload. Moreover, managing tacit knowledge via KMS is hardly discussed in literature. To shed light on these issues, this paper conducts a case study at a railway infrastructure manager. Three key practical problems have been identified that hinder current KMS use and sharing of tacit knowledge. To overcome these problems, a KM platform was developed, and its usability was assessed with 17 experts. A paired-samples t-test reveals that the developed platform reduces the file search time compared to the current solution. Moreover, structured interviews show that the lesson-learned site component contributes to improved learning, and the KM platform facilitates collaboration building.
AB - Knowledge management (KM) can facilitate collaboration and enhance innovation. To manage knowledge, organisations typically implement knowledge management systems (KMSs). It has been shown that KMS facilitates the management of explicit knowledge. However, KMSs are at times not embraced because of issues such as long file search times and information overload. Moreover, managing tacit knowledge via KMS is hardly discussed in literature. To shed light on these issues, this paper conducts a case study at a railway infrastructure manager. Three key practical problems have been identified that hinder current KMS use and sharing of tacit knowledge. To overcome these problems, a KM platform was developed, and its usability was assessed with 17 experts. A paired-samples t-test reveals that the developed platform reduces the file search time compared to the current solution. Moreover, structured interviews show that the lesson-learned site component contributes to improved learning, and the KM platform facilitates collaboration building.
KW - UT-Hybrid-D
KW - lessons learned
KW - Collaboration
KW - design science research
KW - integration
KW - knowledge management platform
KW - findability
UR - http://www.scopus.com/inward/record.url?scp=85125167260&partnerID=8YFLogxK
U2 - 10.1080/14778238.2022.2029597
DO - 10.1080/14778238.2022.2029597
M3 - Article
SN - 1477-8238
VL - 20
SP - 797
EP - 813
JO - Knowledge management research & practice
JF - Knowledge management research & practice
IS - 6
ER -
