The development of electronic service delivery is progressing relatively slow. This is partly due to the fact that development mainly takes place at the local level. This results in a fragmented and relatively inefficient development process. Co-operation between municipalities is a way to improve the efficiency. This requires similar service processes. The service processes are often rather opaque, which makes a comparison hard. Using Knowledge Based Systems techniques may improve the transparency of the processes and facilitate joint development.
|Title of host publication||E-Government: Modelling Norms and Concepts as Key Issues. Proceedings of the ICAIL 2003: Ninth International Conference on Artificial Intelligence and Law, First International Workshop on E-Government, 24th June 2003, Edinburgh, Scotland, UK|
|Editors||R. Traunmüller, M. Palmirani|
|Place of Publication||Bologna|
|Number of pages||10|
|Publication status||Published - 2003|