Feedback provision, nurses’ well-being and quality improvement: towards a conceptual framework

Adriana P.M. Giesbers, Roel L.J. Schouteten, Erik Poutsma, Beatrice van der Heijden, Theo van Achterberg

Research output: Contribution to journalArticleAcademicpeer-review

8 Citations (Scopus)

Abstract

Aim This contribution develops a conceptual framework that illustrates how feedback on quality measurements to nursing teams can be related to nurses’ well-being and quality improvement. Background It is assumed that providing nursing teams with feedback on quality measurements will lead to quality improvement. Research does not fully support this assumption. Additionally, previous empirical work shows that feedback on quality measurements may have alienating and demotivating effects on nurses. Evaluation This article uniquely integrates scholarly literature on feedback provision and strategic human resource management. Key issue The relationship between feedback provision, nurses’ well-being and quality improvement remains unclear from research until now. Conclusion Three perspectives are discussed that illustrate that feedback provision can result in quality improvement at the expense of or for the benefit of nurses’ well-being. To better understand these contradictory effects, research should examine nurses’ perceptions of feedback as mediating variables, while incorporating context factors as moderating variables. Implications for nursing management Nursing management can use feedback on quality measurements to nursing teams, as a tool for enhanced quality and as a motivating tool. However, nurses’ perceptions and contextual variables are important for the actual success of feedback.
Original languageEnglish
Pages (from-to)682-691
JournalJournal of nursing management
Volume23
Issue number5
DOIs
Publication statusPublished - 2015

Fingerprint

Quality Improvement
Nurses
Team Nursing
Research
Nursing

Keywords

  • METIS-311020
  • IR-96625

Cite this

Giesbers, A. P. M., Schouteten, R. L. J., Poutsma, E., van der Heijden, B., & van Achterberg, T. (2015). Feedback provision, nurses’ well-being and quality improvement: towards a conceptual framework. Journal of nursing management, 23(5), 682-691. https://doi.org/10.1111/jonm.12196
Giesbers, Adriana P.M. ; Schouteten, Roel L.J. ; Poutsma, Erik ; van der Heijden, Beatrice ; van Achterberg, Theo. / Feedback provision, nurses’ well-being and quality improvement: towards a conceptual framework. In: Journal of nursing management. 2015 ; Vol. 23, No. 5. pp. 682-691.
@article{b15bf06a72db47abb37ff601ddec59bb,
title = "Feedback provision, nurses’ well-being and quality improvement: towards a conceptual framework",
abstract = "Aim This contribution develops a conceptual framework that illustrates how feedback on quality measurements to nursing teams can be related to nurses’ well-being and quality improvement. Background It is assumed that providing nursing teams with feedback on quality measurements will lead to quality improvement. Research does not fully support this assumption. Additionally, previous empirical work shows that feedback on quality measurements may have alienating and demotivating effects on nurses. Evaluation This article uniquely integrates scholarly literature on feedback provision and strategic human resource management. Key issue The relationship between feedback provision, nurses’ well-being and quality improvement remains unclear from research until now. Conclusion Three perspectives are discussed that illustrate that feedback provision can result in quality improvement at the expense of or for the benefit of nurses’ well-being. To better understand these contradictory effects, research should examine nurses’ perceptions of feedback as mediating variables, while incorporating context factors as moderating variables. Implications for nursing management Nursing management can use feedback on quality measurements to nursing teams, as a tool for enhanced quality and as a motivating tool. However, nurses’ perceptions and contextual variables are important for the actual success of feedback.",
keywords = "METIS-311020, IR-96625",
author = "Giesbers, {Adriana P.M.} and Schouteten, {Roel L.J.} and Erik Poutsma and {van der Heijden}, Beatrice and {van Achterberg}, Theo",
year = "2015",
doi = "10.1111/jonm.12196",
language = "English",
volume = "23",
pages = "682--691",
journal = "Journal of nursing management",
issn = "0966-0429",
publisher = "Wiley-Blackwell",
number = "5",

}

Giesbers, APM, Schouteten, RLJ, Poutsma, E, van der Heijden, B & van Achterberg, T 2015, 'Feedback provision, nurses’ well-being and quality improvement: towards a conceptual framework' Journal of nursing management, vol. 23, no. 5, pp. 682-691. https://doi.org/10.1111/jonm.12196

Feedback provision, nurses’ well-being and quality improvement: towards a conceptual framework. / Giesbers, Adriana P.M.; Schouteten, Roel L.J.; Poutsma, Erik; van der Heijden, Beatrice; van Achterberg, Theo.

In: Journal of nursing management, Vol. 23, No. 5, 2015, p. 682-691.

Research output: Contribution to journalArticleAcademicpeer-review

TY - JOUR

T1 - Feedback provision, nurses’ well-being and quality improvement: towards a conceptual framework

AU - Giesbers, Adriana P.M.

AU - Schouteten, Roel L.J.

AU - Poutsma, Erik

AU - van der Heijden, Beatrice

AU - van Achterberg, Theo

PY - 2015

Y1 - 2015

N2 - Aim This contribution develops a conceptual framework that illustrates how feedback on quality measurements to nursing teams can be related to nurses’ well-being and quality improvement. Background It is assumed that providing nursing teams with feedback on quality measurements will lead to quality improvement. Research does not fully support this assumption. Additionally, previous empirical work shows that feedback on quality measurements may have alienating and demotivating effects on nurses. Evaluation This article uniquely integrates scholarly literature on feedback provision and strategic human resource management. Key issue The relationship between feedback provision, nurses’ well-being and quality improvement remains unclear from research until now. Conclusion Three perspectives are discussed that illustrate that feedback provision can result in quality improvement at the expense of or for the benefit of nurses’ well-being. To better understand these contradictory effects, research should examine nurses’ perceptions of feedback as mediating variables, while incorporating context factors as moderating variables. Implications for nursing management Nursing management can use feedback on quality measurements to nursing teams, as a tool for enhanced quality and as a motivating tool. However, nurses’ perceptions and contextual variables are important for the actual success of feedback.

AB - Aim This contribution develops a conceptual framework that illustrates how feedback on quality measurements to nursing teams can be related to nurses’ well-being and quality improvement. Background It is assumed that providing nursing teams with feedback on quality measurements will lead to quality improvement. Research does not fully support this assumption. Additionally, previous empirical work shows that feedback on quality measurements may have alienating and demotivating effects on nurses. Evaluation This article uniquely integrates scholarly literature on feedback provision and strategic human resource management. Key issue The relationship between feedback provision, nurses’ well-being and quality improvement remains unclear from research until now. Conclusion Three perspectives are discussed that illustrate that feedback provision can result in quality improvement at the expense of or for the benefit of nurses’ well-being. To better understand these contradictory effects, research should examine nurses’ perceptions of feedback as mediating variables, while incorporating context factors as moderating variables. Implications for nursing management Nursing management can use feedback on quality measurements to nursing teams, as a tool for enhanced quality and as a motivating tool. However, nurses’ perceptions and contextual variables are important for the actual success of feedback.

KW - METIS-311020

KW - IR-96625

U2 - 10.1111/jonm.12196

DO - 10.1111/jonm.12196

M3 - Article

VL - 23

SP - 682

EP - 691

JO - Journal of nursing management

JF - Journal of nursing management

SN - 0966-0429

IS - 5

ER -