Framing success: The Netherlands railways experience

Here we introduce the success framework, an integral view on the critical success factors to accommodate flexibilities required for tacking with the dynamism of rail industry both technically and organisationally. The success framework adapts two basic strategies that contribute to success. First, a clear set of objectives across the stakeholders. Second, cooperation and co-creation of values for achieving the objectives. We propose an integral approach for identification and accomplishment of the critical success factors. The application of the framework is further explained through a case study.