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Functional evaluation of public information about laws and regulations

    Research output: Chapter in Book/Report/Conference proceedingChapterAcademic

    Abstract

    In this article we explore the use of a functional analysis as a method for evaluating public information brochures. We analyzed six brochures from the Netherlands Ministry of Justice about laws and regulations. Firstdifferent target audience segments of each brochure were identified. Then the functions the brochure had to fulfill were specified for each audience segment. Functions frequently udes included: (1) informing to support a decision, (2) instructing what to do, and (3) informing to support the understanding and the evaluation of proceedings. After that, from each function a set of requirements was extracted, against which the brochures were tested. This method is illustrated by an analysis of a brochure about changing names. It appears to be a useful way of discovering deficiencies in public information.
    Original languageEnglish
    Title of host publicationDiscourse Analysis and evaluation
    Subtitle of host publicationFunctional approaches
    EditorsLeo Lentz, Henk Pander Maat
    Place of PublicationAmsterdam
    PublisherRodopi
    Pages157-175
    Number of pages19
    ISBN (Print)90-420-0119-4
    DOIs
    Publication statusPublished - 1997

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