Gaining strategic advantage and creating customer value with internet technology

C. van Slooten

Gaining strategic advantage and creating customer value with internet technology

C. van Slooten

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

Original language	English
Title of host publication	Delivering Service Quality: Managerial Challenges for the 21st Century
Subtitle of host publication	Proceedings of the International Conference on Delivering Service Quality, Ahmedabad, 28-29 December 1999
Editors	M. Raghavachari, K.V. Ramani
Place of Publication	New Dehli
Publisher	MacMillan Press
Pages	422-429
Number of pages	8
ISBN (Print)	0333-93409-1
Publication status	Published - 1 Jan 2000
Event	International Conference on Delivering Service Quality 1999 - Ahmedabad, India Duration: 28 Dec 1999 → 29 Dec 1999

Conference

Conference	International Conference on Delivering Service Quality 1999
Country/Territory	India
City	Ahmedabad
Period	28/12/99 → 29/12/99

Cite this

@inproceedings{1f5853bc332b44819af28c5c5e588872,

title = "Gaining strategic advantage and creating customer value with internet technology",

author = "{van Slooten}, C.",

year = "2000",

month = jan,

day = "1",

language = "English",

isbn = "0333-93409-1",

pages = "422--429",

editor = "M. Raghavachari and K.V. Ramani",

booktitle = "Delivering Service Quality: Managerial Challenges for the 21st Century",

publisher = "MacMillan Press",

note = "International Conference on Delivering Service Quality 1999 ; Conference date: 28-12-1999 Through 29-12-1999",

}

van Slooten, C 2000, Gaining strategic advantage and creating customer value with internet technology. in M Raghavachari & KV Ramani (eds), Delivering Service Quality: Managerial Challenges for the 21st Century: Proceedings of the International Conference on Delivering Service Quality, Ahmedabad, 28-29 December 1999. MacMillan Press, New Dehli, pp. 422-429, International Conference on Delivering Service Quality 1999, Ahmedabad, India, 28/12/99.

Gaining strategic advantage and creating customer value with internet technology. / van Slooten, C.
Delivering Service Quality: Managerial Challenges for the 21st Century: Proceedings of the International Conference on Delivering Service Quality, Ahmedabad, 28-29 December 1999. ed. / M. Raghavachari; K.V. Ramani. New Dehli: MacMillan Press, 2000. p. 422-429.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

TY - GEN

T1 - Gaining strategic advantage and creating customer value with internet technology

AU - van Slooten, C.

PY - 2000/1/1

Y1 - 2000/1/1

M3 - Conference contribution

SN - 0333-93409-1

SP - 422

EP - 429

BT - Delivering Service Quality: Managerial Challenges for the 21st Century

A2 - Raghavachari, M.

A2 - Ramani, K.V.

PB - MacMillan Press

CY - New Dehli

T2 - International Conference on Delivering Service Quality 1999

Y2 - 28 December 1999 through 29 December 1999

ER -