Asks if UK public sector organizations could develop a single centre to provide shared human resource services. Points out that this has been done successfully by the Dutch government, describing in detail how its P-Direkt shared service centre, which provides transactional services of all the Dutch government ministries, was set up and how it operates. Identifies the problems that were encountered during this process and explains how these were overcome. Sets out the benefits that have been achieved although also lists some problems that have yet to be resolved. Draws out lessons for the UK government if it decides to develop a shared service centre to handle its human resource processes.
|Publication status||Published - 2010|