Governance of Offshore IT Outsourcing at Shell Global Functions IT-BAM Development and Application of a Governance Framework to Improve Outsourcing Relationships

Floor de Jong, Jos van Hillegersberg, Pascal van Eck, Feiko van der Kolk, Rene Jorissen

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Abstract

The lack of effective IT governance is widely recognized as a key inhibitor to successful global IT outsourcing relationships. In this study we present the development and application of a governance framework to improve outsourcing relationships. The approach used to developing an IT governance framework includes a meta model and a customization process to fit the framework to the target organization. The IT governance framework consists of four different elements (1) organisational structures, (2) joint processes between in- and outsourcer, (3) responsibilities that link roles to processes and (4) a diverse set of control indicators to measure the success of the relationship. The IT governance framework is put in practice in Shell GFIT BAM, a part of Shell that concluded to have a lack of management control over at least one of their outsourcing relationships. In a workshop the governance framework was used to perform a gap analysis between the current and desired governance. Several gaps were identified in the way roles and responsibilities are assigned and joint processes are set-up. Moreover, this workshop also showed the usefulness and usability of the IT governance framework in structuring, providing input and managing stakeholders in the discussions around IT governance.
Original languageEnglish
Title of host publicationGlobal Sourcing of Information Technology and Business Processes
Subtitle of host publication4th Global Sourcing Workshop 2010, Zermatt, Switzerland, March 22-25, 2010, Revised Selected Papers
EditorsIlan Oshri, Julia Kotlarsky
Place of PublicationBerlin
PublisherSpringer
Pages119-150
Number of pages32
ISBN (Electronic)978-3-642-15417-1
ISBN (Print)978-3-642-15416-4
DOIs
Publication statusPublished - Jun 2010
Event4th Global Sourcing Workshop 2010: Global Sourcing of Information Technology and Business Processes - Zermatt, Switzerland
Duration: 22 Mar 201025 Mar 2010

Publication series

NameLecture Notes in Business Information Processing
PublisherSpringer
Volume55
ISSN (Print)1865-1348
ISSN (Electronic)1865-1356

Workshop

Workshop4th Global Sourcing Workshop 2010
CountrySwitzerland
CityZermatt
Period22/03/1025/03/10

Keywords

  • METIS-276104
  • EWI-18494
  • SCS-Services
  • IR-73476

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    de Jong, F., van Hillegersberg, J., van Eck, P., van der Kolk, F., & Jorissen, R. (2010). Governance of Offshore IT Outsourcing at Shell Global Functions IT-BAM Development and Application of a Governance Framework to Improve Outsourcing Relationships. In I. Oshri, & J. Kotlarsky (Eds.), Global Sourcing of Information Technology and Business Processes: 4th Global Sourcing Workshop 2010, Zermatt, Switzerland, March 22-25, 2010, Revised Selected Papers (pp. 119-150). (Lecture Notes in Business Information Processing; Vol. 55). Berlin: Springer. https://doi.org/10.1007/978-3-642-15417-1_8