Government 2.0: key challenges to its realization

Albert Jacob Meijer, Bert-Jaap Koops, Willem Jan Pieterson, Sjors Overman, Sanne ten Tije

Research output: Contribution to journalArticleAcademicpeer-review

113 Downloads (Pure)


Government 2.0 is often presented as a means to reinforce the relation between state and citizens in an information age. The promise of Government 2.0 is impressive but its potential has not or hardly been realized yet in practice. This paper uses insights from various disciplines to understand Government 2.0 as an institutional transformation. It focuses on three key issues ‑ leadership in government, incentives for citizens and mutual trust ‑ and our analysis shows that Government 2.0 efforts are too often guided by overly optimistic and simplified ideas about these issues. Our discussion suggests that there are no easy, one‑size‑fits‑all ways to address challenges of leadership, citizen incentives and trust: a contextual approach and hard work is needed to tackle these challenges. Realizing Government 2.0 means looking beyond the technology and understanding its potential in a specific situation.
Original languageEnglish
Pages (from-to)59-69
Number of pages11
JournalElectronic journal of e-Government
Issue number1
Publication statusPublished - 2012


  • IR-83863
  • METIS-291494


Dive into the research topics of 'Government 2.0: key challenges to its realization'. Together they form a unique fingerprint.

Cite this