@inbook{33e4b8c7778e486db64720878cbfb226,
title = "Governments and Multi-Channeling: Channel Positioning Strategies for the Future",
keywords = "METIS-262008",
author = "Pieterson, {Willem Jan}",
year = "2009",
language = "Undefined",
isbn = "978-1-58603-973-8",
series = "Innovation and the Public Sector (14)",
publisher = "IOS",
pages = "50--65--",
editor = "Albert Meijer and Kees Boersma and Pieter Wagenaar",
booktitle = "ICTs, Citizens and Governance: After the Hype!",
address = "Netherlands",
}