Gravitation of Blockchain in Shared Services: The Next Phase of Service Delivery Strategy

Vipin K. Suri; Marianne D. Elia; Jos van Hillegersberg

doi:10.1007/978-3-030-66834-1_1

Gravitation of Blockchain in Shared Services: The Next Phase of Service Delivery Strategy

Vipin K. Suri, Marianne D. Elia, Jos van Hillegersberg^*

^*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

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Abstract

A Blockchain is an immutable, tamper-proof, shared ledger of state changes of a digital asset. It is an incorruptible digital ledger of economic transactions that can be programmed to record not just financial transactions but virtually everything of value. This digital ledger is managed via a distributed network across many nodes that can verify and confirm those transactions through consensus. The implications of the technology are far-reaching but there are conditions that should be met in order for Blockchain to be a viable solution. The purposes of this research are to (1) explore the current Blockchain use cases in Shared Services (2) understand the value created by Blockchain in Supply Chain Management and (3) study the tactical challenges in adopting a Blockchain strategy in Shared Services. In addition to a literature review conducted, we conducted in-depth interviews with selected Shared Services Leaders and experts. Results of our research indicate that Blockchain technology can deliver on expectations and implementation in Shared Services organizations will require simple steps. This study provides the data necessary for executives to build a business case for applying Blockchain technology in Shared Services and investigates the potential that Blockchain has to revolutionize industry and deliver gains in speed, security, transparency, traceability and accountability for a wide range of business processes.

Original language	English
Title of host publication	Digital Technologies for Global Sourcing of Services
Subtitle of host publication	14th International Workshop on Global Sourcing of Information Technology and Business Processes, Global Sourcing 2019, Obergurgl, Austria, December 18–21, 2019, Proceedings
Editors	Ilan Oshri, Julia Kotlarsky, Leslie P. Willcocks
Place of Publication	Cham
Publisher	Springer
Pages	1-16
Number of pages	16
ISBN (Electronic)	978-3-030-66834-1
ISBN (Print)	978-3-030-66833-4
DOIs	https://doi.org/10.1007/978-3-030-66834-1_1
Publication status	Published - 10 Jan 2021
Event	14th International Workshop on Global Sourcing of Information Technology and Business Processes, Global Sourcing 2019 - Obergurgl, Austria Duration: 18 Dec 2019 → 21 Dec 2019 Conference number: 14

Publication series

Name	Lecture Notes in Business Information Processing
Volume	410
ISSN (Print)	1865-1348
ISSN (Electronic)	1865-1356

Conference

Conference	14th International Workshop on Global Sourcing of Information Technology and Business Processes, Global Sourcing 2019
Country/Territory	Austria
City	Obergurgl
Period	18/12/19 → 21/12/19

Keywords

2022 OA procedure
Blockchain
Data integrity
Digital asset
Distributed ledger
Encryption
Hashing
Industry group
Intermediaries
Market maker
Node selection
Regulator
Block

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10.1007/978-3-030-66834-1_1

Suri-2020-Gravitation-of-blockchain-in-sharedFinal published version, 633 KBLicence: Taverne

Cite this

Suri, V. K., Elia, M. D., & van Hillegersberg, J. (2021). Gravitation of Blockchain in Shared Services: The Next Phase of Service Delivery Strategy. In I. Oshri, J. Kotlarsky, & L. P. Willcocks (Eds.), Digital Technologies for Global Sourcing of Services: 14th International Workshop on Global Sourcing of Information Technology and Business Processes, Global Sourcing 2019, Obergurgl, Austria, December 18–21, 2019, Proceedings (pp. 1-16). (Lecture Notes in Business Information Processing; Vol. 410). Springer. https://doi.org/10.1007/978-3-030-66834-1_1

Suri, Vipin K. ; Elia, Marianne D. ; van Hillegersberg, Jos. / Gravitation of Blockchain in Shared Services : The Next Phase of Service Delivery Strategy. Digital Technologies for Global Sourcing of Services: 14th International Workshop on Global Sourcing of Information Technology and Business Processes, Global Sourcing 2019, Obergurgl, Austria, December 18–21, 2019, Proceedings. editor / Ilan Oshri ; Julia Kotlarsky ; Leslie P. Willcocks. Cham : Springer, 2021. pp. 1-16 (Lecture Notes in Business Information Processing).

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title = "Gravitation of Blockchain in Shared Services: The Next Phase of Service Delivery Strategy",

abstract = "A Blockchain is an immutable, tamper-proof, shared ledger of state changes of a digital asset. It is an incorruptible digital ledger of economic transactions that can be programmed to record not just financial transactions but virtually everything of value. This digital ledger is managed via a distributed network across many nodes that can verify and confirm those transactions through consensus. The implications of the technology are far-reaching but there are conditions that should be met in order for Blockchain to be a viable solution. The purposes of this research are to (1) explore the current Blockchain use cases in Shared Services (2) understand the value created by Blockchain in Supply Chain Management and (3) study the tactical challenges in adopting a Blockchain strategy in Shared Services. In addition to a literature review conducted, we conducted in-depth interviews with selected Shared Services Leaders and experts. Results of our research indicate that Blockchain technology can deliver on expectations and implementation in Shared Services organizations will require simple steps. This study provides the data necessary for executives to build a business case for applying Blockchain technology in Shared Services and investigates the potential that Blockchain has to revolutionize industry and deliver gains in speed, security, transparency, traceability and accountability for a wide range of business processes.",

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Suri, VK, Elia, MD & van Hillegersberg, J 2021, Gravitation of Blockchain in Shared Services: The Next Phase of Service Delivery Strategy. in I Oshri, J Kotlarsky & LP Willcocks (eds), Digital Technologies for Global Sourcing of Services: 14th International Workshop on Global Sourcing of Information Technology and Business Processes, Global Sourcing 2019, Obergurgl, Austria, December 18–21, 2019, Proceedings. Lecture Notes in Business Information Processing, vol. 410, Springer, Cham, pp. 1-16, 14th International Workshop on Global Sourcing of Information Technology and Business Processes, Global Sourcing 2019, Obergurgl, Austria, 18/12/19. https://doi.org/10.1007/978-3-030-66834-1_1

Gravitation of Blockchain in Shared Services: The Next Phase of Service Delivery Strategy. / Suri, Vipin K.; Elia, Marianne D.; van Hillegersberg, Jos.
Digital Technologies for Global Sourcing of Services: 14th International Workshop on Global Sourcing of Information Technology and Business Processes, Global Sourcing 2019, Obergurgl, Austria, December 18–21, 2019, Proceedings. ed. / Ilan Oshri; Julia Kotlarsky; Leslie P. Willcocks. Cham: Springer, 2021. p. 1-16 (Lecture Notes in Business Information Processing; Vol. 410).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

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Suri VK, Elia MD, van Hillegersberg J. Gravitation of Blockchain in Shared Services: The Next Phase of Service Delivery Strategy. In Oshri I, Kotlarsky J, Willcocks LP, editors, Digital Technologies for Global Sourcing of Services: 14th International Workshop on Global Sourcing of Information Technology and Business Processes, Global Sourcing 2019, Obergurgl, Austria, December 18–21, 2019, Proceedings. Cham: Springer. 2021. p. 1-16. (Lecture Notes in Business Information Processing). doi: 10.1007/978-3-030-66834-1_1

Gravitation of Blockchain in Shared Services: The Next Phase of Service Delivery Strategy

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