Helping behavior in a virtual crisis situation: effects of safety awareness and crisis communication

H.E. Stubbe, M.L. van Emmerik, Johanna Helena Kerstholt

Research output: Contribution to journalArticleAcademicpeer-review

4 Citations (Scopus)

Abstract

Incident evaluations show that bystanders tend to help: they do not wait for professionals to arrive, but act as required by the situation at hand. In the present study, we investigated how safety awareness (induced before an accident happened) and providing a course of action by emergency services affect helping behavior after witnessing a virtual accident with two victims. The main task of the participants was to arrive at a job interview in time. Safety awareness was manipulated by the specific organization they went to: either promoting safe traffic or healthy living. The results show that all participants were inclined to help. Participants who were primed towards safe traffic more often called the emergency number, but talked to the victim less often. Participants who had received specific courses of action moved the victim less often. In all, the results clearly indicate the value of effective risk communication (before an event occurs) and crisis communication (after an event has occurred), as both types of information improve the quality of actual helping behavior at the scene.
Original languageEnglish
Pages (from-to)433-444
JournalJournal of risk research
Volume20
Issue number4
DOIs
Publication statusPublished - 7 Aug 2017

Fingerprint

crisis communication
Accidents
Emergency services
Communication
accident
job interview
traffic
risk communication
event
incident
organization
Crisis communication
Safety
Helping behavior
evaluation
Values

Keywords

  • METIS-311335
  • IR-96901

Cite this

@article{e72ac3708a974647985a0269640ec825,
title = "Helping behavior in a virtual crisis situation: effects of safety awareness and crisis communication",
abstract = "Incident evaluations show that bystanders tend to help: they do not wait for professionals to arrive, but act as required by the situation at hand. In the present study, we investigated how safety awareness (induced before an accident happened) and providing a course of action by emergency services affect helping behavior after witnessing a virtual accident with two victims. The main task of the participants was to arrive at a job interview in time. Safety awareness was manipulated by the specific organization they went to: either promoting safe traffic or healthy living. The results show that all participants were inclined to help. Participants who were primed towards safe traffic more often called the emergency number, but talked to the victim less often. Participants who had received specific courses of action moved the victim less often. In all, the results clearly indicate the value of effective risk communication (before an event occurs) and crisis communication (after an event has occurred), as both types of information improve the quality of actual helping behavior at the scene.",
keywords = "METIS-311335, IR-96901",
author = "H.E. Stubbe and {van Emmerik}, M.L. and Kerstholt, {Johanna Helena}",
year = "2017",
month = "8",
day = "7",
doi = "10.1080/13669877.2015.1071865",
language = "English",
volume = "20",
pages = "433--444",
journal = "Journal of risk research",
issn = "1366-9877",
publisher = "Routledge",
number = "4",

}

Helping behavior in a virtual crisis situation: effects of safety awareness and crisis communication. / Stubbe, H.E.; van Emmerik, M.L.; Kerstholt, Johanna Helena.

In: Journal of risk research, Vol. 20, No. 4, 07.08.2017, p. 433-444.

Research output: Contribution to journalArticleAcademicpeer-review

TY - JOUR

T1 - Helping behavior in a virtual crisis situation: effects of safety awareness and crisis communication

AU - Stubbe, H.E.

AU - van Emmerik, M.L.

AU - Kerstholt, Johanna Helena

PY - 2017/8/7

Y1 - 2017/8/7

N2 - Incident evaluations show that bystanders tend to help: they do not wait for professionals to arrive, but act as required by the situation at hand. In the present study, we investigated how safety awareness (induced before an accident happened) and providing a course of action by emergency services affect helping behavior after witnessing a virtual accident with two victims. The main task of the participants was to arrive at a job interview in time. Safety awareness was manipulated by the specific organization they went to: either promoting safe traffic or healthy living. The results show that all participants were inclined to help. Participants who were primed towards safe traffic more often called the emergency number, but talked to the victim less often. Participants who had received specific courses of action moved the victim less often. In all, the results clearly indicate the value of effective risk communication (before an event occurs) and crisis communication (after an event has occurred), as both types of information improve the quality of actual helping behavior at the scene.

AB - Incident evaluations show that bystanders tend to help: they do not wait for professionals to arrive, but act as required by the situation at hand. In the present study, we investigated how safety awareness (induced before an accident happened) and providing a course of action by emergency services affect helping behavior after witnessing a virtual accident with two victims. The main task of the participants was to arrive at a job interview in time. Safety awareness was manipulated by the specific organization they went to: either promoting safe traffic or healthy living. The results show that all participants were inclined to help. Participants who were primed towards safe traffic more often called the emergency number, but talked to the victim less often. Participants who had received specific courses of action moved the victim less often. In all, the results clearly indicate the value of effective risk communication (before an event occurs) and crisis communication (after an event has occurred), as both types of information improve the quality of actual helping behavior at the scene.

KW - METIS-311335

KW - IR-96901

U2 - 10.1080/13669877.2015.1071865

DO - 10.1080/13669877.2015.1071865

M3 - Article

VL - 20

SP - 433

EP - 444

JO - Journal of risk research

JF - Journal of risk research

SN - 1366-9877

IS - 4

ER -