High Reliable Internet Hosting: A Case Study of Handling Unanticipated Threats to Reliability

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

Abstract

Internet hosting is pivotal for reliable access to internet resources. Yet, little research has been done on what threatens a hosting service’s reliability. Our analysis of reliability threatening incidents results in four causes of unreliability: the service’s technical architecture, service employees’ motivations, their knowledge, and their behavioral repertoires when responding to incidents. Based on these insights we are able to propose reliability monitoring methods and dashboard tools for hosting service managers. Finally, we deliver suggestions for further research in this field.
Original languageEnglish
Title of host publicationInternational Conference on Information Systems, ICIS 2012
Pages-
Publication statusPublished - 16 Dec 2012
Event33rd International Conference on Information Systems, ICIS 2012 - Orlando, United States
Duration: 16 Dec 201219 Dec 2012
Conference number: 33

Conference

Conference33rd International Conference on Information Systems, ICIS 2012
Abbreviated titleICIS 2012
CountryUnited States
CityOrlando
Period16/12/1219/12/12

Keywords

  • IR-84594
  • METIS-292394

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