High Reliable Internet Hosting: A Case Study of Handling Unanticipated Threats to Reliability

Alphonsus B.J.M. Wijnhoven; Michel Léon Ehrenhard; T. Alink

High Reliable Internet Hosting: A Case Study of Handling Unanticipated Threats to Reliability

Alphonsus B.J.M. Wijnhoven, Michel Léon Ehrenhard, T. Alink

Faculty of Behavioural, Management and Social Sciences

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

Abstract

Internet hosting is pivotal for reliable access to internet resources. Yet, little research has been done on what threatens a hosting service’s reliability. Our analysis of reliability threatening incidents results in four causes of unreliability: the service’s technical architecture, service employees’ motivations, their knowledge, and their behavioral repertoires when responding to incidents. Based on these insights we are able to propose reliability monitoring methods and dashboard tools for hosting service managers. Finally, we deliver suggestions for further research in this field.

Original language	English
Title of host publication	International Conference on Information Systems, ICIS 2012
Pages	-
Publication status	Published - 16 Dec 2012
Event	33rd International Conference on Information Systems, ICIS 2012 - Orlando, United States Duration: 16 Dec 2012 → 19 Dec 2012 Conference number: 33

Conference

Conference	33rd International Conference on Information Systems, ICIS 2012
Abbreviated title	ICIS 2012
Country	United States
City	Orlando
Period	16/12/12 → 19/12/12

Keywords

IR-84594
METIS-292394

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Cite this

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title = "High Reliable Internet Hosting: A Case Study of Handling Unanticipated Threats to Reliability",

abstract = "Internet hosting is pivotal for reliable access to internet resources. Yet, little research has been done on what threatens a hosting service{\textquoteright}s reliability. Our analysis of reliability threatening incidents results in four causes of unreliability: the service{\textquoteright}s technical architecture, service employees{\textquoteright} motivations, their knowledge, and their behavioral repertoires when responding to incidents. Based on these insights we are able to propose reliability monitoring methods and dashboard tools for hosting service managers. Finally, we deliver suggestions for further research in this field.",

keywords = "IR-84594, METIS-292394",

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AU - Wijnhoven, Alphonsus B.J.M.

AU - Ehrenhard, Michel Léon

AU - Alink, T.

N1 - Conference code: 33

PY - 2012/12/16

Y1 - 2012/12/16

N2 - Internet hosting is pivotal for reliable access to internet resources. Yet, little research has been done on what threatens a hosting service’s reliability. Our analysis of reliability threatening incidents results in four causes of unreliability: the service’s technical architecture, service employees’ motivations, their knowledge, and their behavioral repertoires when responding to incidents. Based on these insights we are able to propose reliability monitoring methods and dashboard tools for hosting service managers. Finally, we deliver suggestions for further research in this field.

AB - Internet hosting is pivotal for reliable access to internet resources. Yet, little research has been done on what threatens a hosting service’s reliability. Our analysis of reliability threatening incidents results in four causes of unreliability: the service’s technical architecture, service employees’ motivations, their knowledge, and their behavioral repertoires when responding to incidents. Based on these insights we are able to propose reliability monitoring methods and dashboard tools for hosting service managers. Finally, we deliver suggestions for further research in this field.

KW - IR-84594

KW - METIS-292394

M3 - Conference contribution

SP - -

BT - International Conference on Information Systems, ICIS 2012

T2 - 33rd International Conference on Information Systems, ICIS 2012

Y2 - 16 December 2012 through 19 December 2012

ER -