@book{27348091fc134a889fbf4b00f760b1dd,
title = "How a Guide Robot Should Behave at an Airport - Insights Based on Observing Passengers",
abstract = "As part of the EU FP7 project SPENCER a robot demonstrator will be developed which provides location based services (information, guiding) to passengers in the context of an international airport. In this report we describe a contextual analysis, conducted in order to discover how people behave in a given context (here Schiphol airport) and in relevant situations within this context. From this analysis we arrive at guidelines for robot behavior.",
keywords = "HMI-HF: Human Factors, EC Grant Agreement nr.: FP7/2007-2013, EC Grant Agreement nr.: FP7/600877, Robot behaviors, Airport, Guide robot, Contextual analysis, Observation",
author = "Michiel Joosse and Manja Lohse and Vanessa Evers",
year = "2015",
month = jan,
day = "31",
language = "English",
series = "CTIT Technical Report Series",
publisher = "Centre for Telematics and Information Technology (CTIT)",
number = "TR-CTIT-15-01",
address = "Netherlands",
}