How can we make user instructions motivational?

M.F. Steehouder, N.R. Loorbach

Abstract

Good technical instructions are often viewed as 'cool, concise and professional', but there are good arguments to pay attention to their persuasive and motivational aspects as well. Until now, only analyses of existing instructions have been published, while guidelines for making instructions motivational are not yet studied carefully. We present four strategies that can be followed, and an experiment that was meant to test the effects. The results show that motivational elements do increase the user's appreciation of the instructions, but have no effect on performance, self efficacy, or appreciation of the product. However, there are indications that further research may show effects.
Original languageUndefined
Pages101-108
DOIs
StatePublished - 2004
EventIEEE International Professional Communication Conference, IPCC 2004 - Minneapolis, United States

Conference

ConferenceIEEE International Professional Communication Conference, IPCC 2004
CountryUnited States
CityMinneapolis
Period29/09/041/10/04

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instruction
effect
self-efficacy
indication
product
experiment
user
test
performance
strategy
research

Keywords

  • IR-55815

Cite this

Steehouder, M. F., & Loorbach, N. R. (2004). How can we make user instructions motivational?. 101-108. Paper presented at IEEE International Professional Communication Conference, IPCC 2004, Minneapolis, United States.DOI: 10.1109/IPCC.2004.1375283

Steehouder, M.F.; Loorbach, N.R. / How can we make user instructions motivational?

2004. 101-108 Paper presented at IEEE International Professional Communication Conference, IPCC 2004, Minneapolis, United States.

Research output: ScientificPaper

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title = "How can we make user instructions motivational?",
abstract = "Good technical instructions are often viewed as 'cool, concise and professional', but there are good arguments to pay attention to their persuasive and motivational aspects as well. Until now, only analyses of existing instructions have been published, while guidelines for making instructions motivational are not yet studied carefully. We present four strategies that can be followed, and an experiment that was meant to test the effects. The results show that motivational elements do increase the user's appreciation of the instructions, but have no effect on performance, self efficacy, or appreciation of the product. However, there are indications that further research may show effects.",
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Steehouder, MF & Loorbach, NR 2004, 'How can we make user instructions motivational?' Paper presented at IEEE International Professional Communication Conference, IPCC 2004, Minneapolis, United States, 29/09/04 - 1/10/04, pp. 101-108. DOI: 10.1109/IPCC.2004.1375283

How can we make user instructions motivational? / Steehouder, M.F.; Loorbach, N.R.

2004. 101-108 Paper presented at IEEE International Professional Communication Conference, IPCC 2004, Minneapolis, United States.

Research output: ScientificPaper

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T1 - How can we make user instructions motivational?

AU - Steehouder,M.F.

AU - Loorbach,N.R.

PY - 2004

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N2 - Good technical instructions are often viewed as 'cool, concise and professional', but there are good arguments to pay attention to their persuasive and motivational aspects as well. Until now, only analyses of existing instructions have been published, while guidelines for making instructions motivational are not yet studied carefully. We present four strategies that can be followed, and an experiment that was meant to test the effects. The results show that motivational elements do increase the user's appreciation of the instructions, but have no effect on performance, self efficacy, or appreciation of the product. However, there are indications that further research may show effects.

AB - Good technical instructions are often viewed as 'cool, concise and professional', but there are good arguments to pay attention to their persuasive and motivational aspects as well. Until now, only analyses of existing instructions have been published, while guidelines for making instructions motivational are not yet studied carefully. We present four strategies that can be followed, and an experiment that was meant to test the effects. The results show that motivational elements do increase the user's appreciation of the instructions, but have no effect on performance, self efficacy, or appreciation of the product. However, there are indications that further research may show effects.

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Steehouder MF, Loorbach NR. How can we make user instructions motivational?. 2004. Paper presented at IEEE International Professional Communication Conference, IPCC 2004, Minneapolis, United States. Available from, DOI: 10.1109/IPCC.2004.1375283