How do Experts Assess Usability Problems? An Empirical Analysis of cognitive Shortcuts

Leo Lentz; Menno D.T. de Jong

How do Experts Assess Usability Problems? An Empirical Analysis of cognitive Shortcuts

Leo Lentz, Menno D.T. de Jong

Faculty of Behavioural, Management and Social Sciences

Research output: Contribution to journal › Article › Academic › peer-review

6 Citations (Scopus)

Abstract

Discusses the cognitive shortcuts that may hinder technical communicators in empathizing with readers. Explores the issue of judging the severity of problems detected in a document evaluation. Demonstrates how cognitive shortcuts may affect technical communicators' capability to assess the likelihood and impact of reader problems.

Original language	Undefined
Pages (from-to)	111-121
Number of pages	11
Journal	Technical communication
Volume	56
Issue number	2
Publication status	Published - 2009

Keywords

IR-61593
METIS-261406

Access to Document

http://www.ingentaconnect.com/content/stc/tc/2009/00000056/00000002/art00005

Cite this

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title = "How do Experts Assess Usability Problems? An Empirical Analysis of cognitive Shortcuts",

abstract = "Discusses the cognitive shortcuts that may hinder technical communicators in empathizing with readers. Explores the issue of judging the severity of problems detected in a document evaluation. Demonstrates how cognitive shortcuts may affect technical communicators' capability to assess the likelihood and impact of reader problems.",

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year = "2009",

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journal = "Technical communication",

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AB - Discusses the cognitive shortcuts that may hinder technical communicators in empathizing with readers. Explores the issue of judging the severity of problems detected in a document evaluation. Demonstrates how cognitive shortcuts may affect technical communicators' capability to assess the likelihood and impact of reader problems.

KW - IR-61593

KW - METIS-261406

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SP - 111

EP - 121

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JF - Technical communication

SN - 0049-3155

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