Abstract
Discusses the cognitive shortcuts that may hinder technical communicators in empathizing with readers.
Explores the issue of judging the severity of problems detected in a document evaluation.
Demonstrates how cognitive shortcuts may affect technical communicators' capability to assess the likelihood and impact of reader problems.
Original language | Undefined |
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Pages (from-to) | 111-121 |
Number of pages | 11 |
Journal | Technical communication |
Volume | 56 |
Issue number | 2 |
Publication status | Published - 2009 |
Keywords
- IR-61593
- METIS-261406