Abstract
Discusses the cognitive shortcuts that may hinder technical communicators in empathizing with readers.
Explores the issue of judging the severity of problems detected in a document evaluation.
Demonstrates how cognitive shortcuts may affect technical communicators' capability to assess the likelihood and impact of reader problems.
| Original language | Undefined |
|---|---|
| Pages (from-to) | 111-121 |
| Number of pages | 11 |
| Journal | Technical communication |
| Volume | 56 |
| Issue number | 2 |
| Publication status | Published - 2009 |
Keywords
- IR-61593
- METIS-261406
Cite this
Lentz, L., & de Jong, M. D. T. (2009). How do Experts Assess Usability Problems? An Empirical Analysis of cognitive Shortcuts. Technical communication, 56(2), 111-121.