How do Experts Assess Usability Problems? An Empirical Analysis of cognitive Shortcuts

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Abstract

Discusses the cognitive shortcuts that may hinder technical communicators in empathizing with readers. Explores the issue of judging the severity of problems detected in a document evaluation. Demonstrates how cognitive shortcuts may affect technical communicators' capability to assess the likelihood and impact of reader problems.
Original languageUndefined
Pages (from-to)111-121
Number of pages11
JournalTechnical communication
Volume56
Issue number2
Publication statusPublished - 2009

Keywords

  • IR-61593
  • METIS-261406

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