How professionals read online documents to formulate recommendations

M.S. Melenhorst, Thea van der Geest

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Professionals often read with the purpose of formulating a judgment based on what they have read. Increasingly, the documents to be used are available electronically. This adds to the complexity of the task. In the presented study, seven participants read two sets of articles that were used to formulate recommendations regarding two technical communication issues. Readers proved to be not only driven by their judgment task but by the articles they were reading as well. This strategy reduced reading efficiency. An electronic notepad was used to store copied citations from the articles. Readers evaluated these citations superficially during reading, while they evaluated them more thoroughly when the recommendations had to be written.
Original languageUndefined
Publication statusPublished - 2003
EventIEEE International Professional Communication Conference, IPCC 2003 - Orlando, United States
Duration: 21 Sept 200324 Sept 2003


ConferenceIEEE International Professional Communication Conference, IPCC 2003
Country/TerritoryUnited States


  • IR-55840

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