How to assess telecom service availability risks for crisis organisations?

E. Vriezekolk, R. Wieringa, S. Etalle

    Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

    Abstract

    Crisis organisations, such as fire services, disaster relief and emergency medical care, nowa- days depend on telecommunications services in an unprecedented manner. Unavailability of these services during a crisis may cost lives. In order not to be caught unprepared, crisis organisations should perform a risk assessment on telecom services availability. This risk assessment must take many factors into account. Some of these factors can be quantified objectively, but many factors are of a qualitative or even subjec- tive nature. We call these risk factors social factors. Existing risk assessment methods either cannot handle social factors, or do not meet all of the requirements of crisis organisations. Many crisis organisations therefore do not assess their telecom service availability risks. In this paper we propose a structured way to include social risk factors into qualitative risk descriptions. This is an important step towards a risk assess- ment method for telecom services used by crisis organisations which we are currently developing.
    Original languageEnglish
    Title of host publicationAdvances in Safety, Reliability and Risk Management
    EditorsChristophe Bérenguer, Antoine Grall, Carlos Guedes Soares
    Place of PublicationLondon
    PublisherCRC Press
    Pages2653-2661
    Number of pages9
    ISBN (Print)978-0-415-68379-1
    Publication statusPublished - Aug 2011
    EventEuropean Safety and Reliability Conference, ESREL 2011 - Troyes, France
    Duration: 18 Sep 201122 Sep 2011

    Conference

    ConferenceEuropean Safety and Reliability Conference, ESREL 2011
    Abbreviated titleESREL
    CountryFrance
    CityTroyes
    Period18/09/1122/09/11

    Fingerprint

    Telecom
    Risk assessment
    Factors
    Social factors
    Risk factors
    Nature
    Medical care
    Emergency
    Fire services
    Disaster relief
    Telecommunication services
    Costs
    Social risk

    Keywords

    • METIS-279198
    • Availability
    • IR-78302
    • RISK ASSESSMENT
    • SCS-Cybersecurity
    • EWI-20678
    • telecommunication services
    • SCS-Services
    • Crisis management

    Cite this

    Vriezekolk, E., Wieringa, R., & Etalle, S. (2011). How to assess telecom service availability risks for crisis organisations? In C. Bérenguer, A. Grall, & C. Guedes Soares (Eds.), Advances in Safety, Reliability and Risk Management (pp. 2653-2661). London: CRC Press.
    Vriezekolk, E. ; Wieringa, R. ; Etalle, S. / How to assess telecom service availability risks for crisis organisations?. Advances in Safety, Reliability and Risk Management. editor / Christophe Bérenguer ; Antoine Grall ; Carlos Guedes Soares. London : CRC Press, 2011. pp. 2653-2661
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    title = "How to assess telecom service availability risks for crisis organisations?",
    abstract = "Crisis organisations, such as fire services, disaster relief and emergency medical care, nowa- days depend on telecommunications services in an unprecedented manner. Unavailability of these services during a crisis may cost lives. In order not to be caught unprepared, crisis organisations should perform a risk assessment on telecom services availability. This risk assessment must take many factors into account. Some of these factors can be quantified objectively, but many factors are of a qualitative or even subjec- tive nature. We call these risk factors social factors. Existing risk assessment methods either cannot handle social factors, or do not meet all of the requirements of crisis organisations. Many crisis organisations therefore do not assess their telecom service availability risks. In this paper we propose a structured way to include social risk factors into qualitative risk descriptions. This is an important step towards a risk assess- ment method for telecom services used by crisis organisations which we are currently developing.",
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    Vriezekolk, E, Wieringa, R & Etalle, S 2011, How to assess telecom service availability risks for crisis organisations? in C Bérenguer, A Grall & C Guedes Soares (eds), Advances in Safety, Reliability and Risk Management. CRC Press, London, pp. 2653-2661, European Safety and Reliability Conference, ESREL 2011, Troyes, France, 18/09/11.

    How to assess telecom service availability risks for crisis organisations? / Vriezekolk, E.; Wieringa, R.; Etalle, S.

    Advances in Safety, Reliability and Risk Management. ed. / Christophe Bérenguer; Antoine Grall; Carlos Guedes Soares. London : CRC Press, 2011. p. 2653-2661.

    Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

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    AB - Crisis organisations, such as fire services, disaster relief and emergency medical care, nowa- days depend on telecommunications services in an unprecedented manner. Unavailability of these services during a crisis may cost lives. In order not to be caught unprepared, crisis organisations should perform a risk assessment on telecom services availability. This risk assessment must take many factors into account. Some of these factors can be quantified objectively, but many factors are of a qualitative or even subjec- tive nature. We call these risk factors social factors. Existing risk assessment methods either cannot handle social factors, or do not meet all of the requirements of crisis organisations. Many crisis organisations therefore do not assess their telecom service availability risks. In this paper we propose a structured way to include social risk factors into qualitative risk descriptions. This is an important step towards a risk assess- ment method for telecom services used by crisis organisations which we are currently developing.

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    Vriezekolk E, Wieringa R, Etalle S. How to assess telecom service availability risks for crisis organisations? In Bérenguer C, Grall A, Guedes Soares C, editors, Advances in Safety, Reliability and Risk Management. London: CRC Press. 2011. p. 2653-2661