How to manage and model unstructured business processes: A proposed list of representational requirements

Zaharah Allah Bukhsh; Marten van Sinderen; Klaas Sikkel; Dick Quartel

doi:10.1007/978-3-030-11039-0_5

How to manage and model unstructured business processes: A proposed list of representational requirements

Zaharah Allah Bukhsh^*, Marten van Sinderen, Klaas Sikkel, Dick Quartel

^*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

2 Citations (Scopus)

1 Downloads (Pure)

Abstract

Recent advancements in technology have enabled businesses to automate their structured business processes, thus requiring minimum intervention from end-users. This has shifted attention towards less structured processes, which are ad-hoc, often undocumented and demand frequent human decision-making. These processes are referred to as Unstructured Business Processes (UBP). Currently available tools and technologies are mainly focused on structured processes and therefore not optimally suited for management of UBP. With a representative example, we performed an experiment to compare and assess the ability of existing process support paradigms, i.e. Business Process Management and Case Management, to manage UBP. Moreover, we also investigated the limitations of Business Process Model and Notation (BPMN) and Case Management Model and Notation (CMMN) for modeling UBP. Based on our findings, a set of requirements are derived that are needed for optimally managing and modeling UBP. These requirements allow to express end-to-end business processes while providing flexibility for run-time changes. The requirements are also demonstrated with a possible extension of BPMN.

Original language	English
Title of host publication	E-Business and Telecommunications
Subtitle of host publication	14th International Joint Conference, ICETE 2017, Revised Selected Paper
Editors	Mohammad S. Obaidat, Enrique Cabello
Publisher	Springer
Pages	81-103
Number of pages	23
ISBN (Electronic)	978-3-030-11039-0
ISBN (Print)	978-3-030-11038-3
DOIs	https://doi.org/10.1007/978-3-030-11039-0_5
Publication status	Published - 18 Jan 2019
Event	14th International Joint Conference on e-Business and Telecommunications, ICETE 2017 - King Juan Carlos University, Madrid, Spain Duration: 24 Jul 2017 → 26 Jul 2017 Conference number: 14 http://www.ice-b.icete.org/?y=2017

Publication series

Name	Communications in Computer and Information Science
Volume	990
ISSN (Print)	1865-0929

Conference

Conference	14th International Joint Conference on e-Business and Telecommunications, ICETE 2017
Abbreviated title	ICETE 2017
Country	Spain
City	Madrid
Period	24/07/17 → 26/07/17
Internet address	http://www.ice-b.icete.org/?y=2017

Keywords

BPMN
Business process management
Business process model and notation
Case management
Case management model and notation
CMMN
Flexibility
Unstructured business process

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10.1007/978-3-030-11039-0_5

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Allah Bukhsh, Z., van Sinderen, M., Sikkel, K., & Quartel, D. (2019). How to manage and model unstructured business processes: A proposed list of representational requirements. In M. S. Obaidat, & E. Cabello (Eds.), E-Business and Telecommunications: 14th International Joint Conference, ICETE 2017, Revised Selected Paper (pp. 81-103). (Communications in Computer and Information Science; Vol. 990). Springer. https://doi.org/10.1007/978-3-030-11039-0_5

Allah Bukhsh, Zaharah ; van Sinderen, Marten ; Sikkel, Klaas ; Quartel, Dick. / How to manage and model unstructured business processes : A proposed list of representational requirements. E-Business and Telecommunications: 14th International Joint Conference, ICETE 2017, Revised Selected Paper. editor / Mohammad S. Obaidat ; Enrique Cabello. Springer, 2019. pp. 81-103 (Communications in Computer and Information Science).

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Allah Bukhsh, Z, van Sinderen, M, Sikkel, K & Quartel, D 2019, How to manage and model unstructured business processes: A proposed list of representational requirements. in MS Obaidat & E Cabello (eds), E-Business and Telecommunications: 14th International Joint Conference, ICETE 2017, Revised Selected Paper. Communications in Computer and Information Science, vol. 990, Springer, pp. 81-103, 14th International Joint Conference on e-Business and Telecommunications, ICETE 2017, Madrid, Spain, 24/07/17. https://doi.org/10.1007/978-3-030-11039-0_5

How to manage and model unstructured business processes : A proposed list of representational requirements. / Allah Bukhsh, Zaharah; van Sinderen, Marten; Sikkel, Klaas; Quartel, Dick.

E-Business and Telecommunications: 14th International Joint Conference, ICETE 2017, Revised Selected Paper. ed. / Mohammad S. Obaidat; Enrique Cabello. Springer, 2019. p. 81-103 (Communications in Computer and Information Science; Vol. 990).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

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Allah Bukhsh Z, van Sinderen M, Sikkel K, Quartel D. How to manage and model unstructured business processes: A proposed list of representational requirements. In Obaidat MS, Cabello E, editors, E-Business and Telecommunications: 14th International Joint Conference, ICETE 2017, Revised Selected Paper. Springer. 2019. p. 81-103. (Communications in Computer and Information Science). https://doi.org/10.1007/978-3-030-11039-0_5