How to manage and model unstructured business processes: A proposed list of representational requirements

Zaharah Allah Bukhsh*, Marten van Sinderen, Klaas Sikkel, Dick Quartel

*Corresponding author for this work

    Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

    2 Citations (Scopus)
    1 Downloads (Pure)

    Abstract

    Recent advancements in technology have enabled businesses to automate their structured business processes, thus requiring minimum intervention from end-users. This has shifted attention towards less structured processes, which are ad-hoc, often undocumented and demand frequent human decision-making. These processes are referred to as Unstructured Business Processes (UBP). Currently available tools and technologies are mainly focused on structured processes and therefore not optimally suited for management of UBP. With a representative example, we performed an experiment to compare and assess the ability of existing process support paradigms, i.e. Business Process Management and Case Management, to manage UBP. Moreover, we also investigated the limitations of Business Process Model and Notation (BPMN) and Case Management Model and Notation (CMMN) for modeling UBP. Based on our findings, a set of requirements are derived that are needed for optimally managing and modeling UBP. These requirements allow to express end-to-end business processes while providing flexibility for run-time changes. The requirements are also demonstrated with a possible extension of BPMN.

    Original languageEnglish
    Title of host publicationE-Business and Telecommunications
    Subtitle of host publication14th International Joint Conference, ICETE 2017, Revised Selected Paper
    EditorsMohammad S. Obaidat, Enrique Cabello
    PublisherSpringer
    Pages81-103
    Number of pages23
    ISBN (Electronic)978-3-030-11039-0
    ISBN (Print)978-3-030-11038-3
    DOIs
    Publication statusPublished - 18 Jan 2019
    Event14th International Joint Conference on e-Business and Telecommunications, ICETE 2017 - King Juan Carlos University, Madrid, Spain
    Duration: 24 Jul 201726 Jul 2017
    Conference number: 14
    http://www.ice-b.icete.org/?y=2017

    Publication series

    NameCommunications in Computer and Information Science
    Volume990
    ISSN (Print)1865-0929

    Conference

    Conference14th International Joint Conference on e-Business and Telecommunications, ICETE 2017
    Abbreviated titleICETE 2017
    CountrySpain
    CityMadrid
    Period24/07/1726/07/17
    Internet address

    Keywords

    • BPMN
    • Business process management
    • Business process model and notation
    • Case management
    • Case management model and notation
    • CMMN
    • Flexibility
    • Unstructured business process

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  • Cite this

    Allah Bukhsh, Z., van Sinderen, M., Sikkel, K., & Quartel, D. (2019). How to manage and model unstructured business processes: A proposed list of representational requirements. In M. S. Obaidat, & E. Cabello (Eds.), E-Business and Telecommunications: 14th International Joint Conference, ICETE 2017, Revised Selected Paper (pp. 81-103). (Communications in Computer and Information Science; Vol. 990). Springer. https://doi.org/10.1007/978-3-030-11039-0_5