Abstract
Recent advancements in technology have enabled businesses to automate their structured business processes, thus requiring minimum intervention from end-users. This has shifted attention towards less structured processes, which are ad-hoc, often undocumented and demand frequent human decision-making. These processes are referred to as Unstructured Business Processes (UBP). Currently available tools and technologies are mainly focused on structured processes and therefore not optimally suited for management of UBP. With a representative example, we performed an experiment to compare and assess the ability of existing process support paradigms, i.e. Business Process Management and Case Management, to manage UBP. Moreover, we also investigated the limitations of Business Process Model and Notation (BPMN) and Case Management Model and Notation (CMMN) for modeling UBP. Based on our findings, a set of requirements are derived that are needed for optimally managing and modeling UBP. These requirements allow to express end-to-end business processes while providing flexibility for run-time changes. The requirements are also demonstrated with a possible extension of BPMN.
| Original language | English |
|---|---|
| Title of host publication | E-Business and Telecommunications |
| Subtitle of host publication | 14th International Joint Conference, ICETE 2017, Revised Selected Paper |
| Editors | Mohammad S. Obaidat, Enrique Cabello |
| Publisher | Springer |
| Pages | 81-103 |
| Number of pages | 23 |
| ISBN (Electronic) | 978-3-030-11039-0 |
| ISBN (Print) | 978-3-030-11038-3 |
| DOIs | |
| Publication status | Published - 18 Jan 2019 |
| Event | 14th International Joint Conference on e-Business and Telecommunications, ICETE 2017 - King Juan Carlos University, Madrid, Spain Duration: 24 Jul 2017 → 26 Jul 2017 Conference number: 14 http://www.ice-b.icete.org/?y=2017 |
Publication series
| Name | Communications in Computer and Information Science |
|---|---|
| Volume | 990 |
| ISSN (Print) | 1865-0929 |
Conference
| Conference | 14th International Joint Conference on e-Business and Telecommunications, ICETE 2017 |
|---|---|
| Abbreviated title | ICETE 2017 |
| Country | Spain |
| City | Madrid |
| Period | 24/07/17 → 26/07/17 |
| Internet address |
Fingerprint
Keywords
- BPMN
- Business process management
- Business process model and notation
- Case management
- Case management model and notation
- CMMN
- Flexibility
- Unstructured business process
Cite this
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How to manage and model unstructured business processes : A proposed list of representational requirements. / Allah Bukhsh, Zaharah; van Sinderen, Marten; Sikkel, Klaas; Quartel, Dick.
E-Business and Telecommunications: 14th International Joint Conference, ICETE 2017, Revised Selected Paper. ed. / Mohammad S. Obaidat; Enrique Cabello. Springer, 2019. p. 81-103 (Communications in Computer and Information Science; Vol. 990).Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review
TY - GEN
T1 - How to manage and model unstructured business processes
T2 - A proposed list of representational requirements
AU - Allah Bukhsh, Zaharah
AU - van Sinderen, Marten
AU - Sikkel, Klaas
AU - Quartel, Dick
PY - 2019/1/18
Y1 - 2019/1/18
N2 - Recent advancements in technology have enabled businesses to automate their structured business processes, thus requiring minimum intervention from end-users. This has shifted attention towards less structured processes, which are ad-hoc, often undocumented and demand frequent human decision-making. These processes are referred to as Unstructured Business Processes (UBP). Currently available tools and technologies are mainly focused on structured processes and therefore not optimally suited for management of UBP. With a representative example, we performed an experiment to compare and assess the ability of existing process support paradigms, i.e. Business Process Management and Case Management, to manage UBP. Moreover, we also investigated the limitations of Business Process Model and Notation (BPMN) and Case Management Model and Notation (CMMN) for modeling UBP. Based on our findings, a set of requirements are derived that are needed for optimally managing and modeling UBP. These requirements allow to express end-to-end business processes while providing flexibility for run-time changes. The requirements are also demonstrated with a possible extension of BPMN.
AB - Recent advancements in technology have enabled businesses to automate their structured business processes, thus requiring minimum intervention from end-users. This has shifted attention towards less structured processes, which are ad-hoc, often undocumented and demand frequent human decision-making. These processes are referred to as Unstructured Business Processes (UBP). Currently available tools and technologies are mainly focused on structured processes and therefore not optimally suited for management of UBP. With a representative example, we performed an experiment to compare and assess the ability of existing process support paradigms, i.e. Business Process Management and Case Management, to manage UBP. Moreover, we also investigated the limitations of Business Process Model and Notation (BPMN) and Case Management Model and Notation (CMMN) for modeling UBP. Based on our findings, a set of requirements are derived that are needed for optimally managing and modeling UBP. These requirements allow to express end-to-end business processes while providing flexibility for run-time changes. The requirements are also demonstrated with a possible extension of BPMN.
KW - BPMN
KW - Business process management
KW - Business process model and notation
KW - Case management
KW - Case management model and notation
KW - CMMN
KW - Flexibility
KW - Unstructured business process
UR - http://www.scopus.com/inward/record.url?scp=85061155270&partnerID=8YFLogxK
U2 - 10.1007/978-3-030-11039-0_5
DO - 10.1007/978-3-030-11039-0_5
M3 - Conference contribution
SN - 978-3-030-11038-3
T3 - Communications in Computer and Information Science
SP - 81
EP - 103
BT - E-Business and Telecommunications
A2 - Obaidat, Mohammad S.
A2 - Cabello, Enrique
PB - Springer
ER -