How turn-taking strategies influence users’ impressions of an agent

Mark ter Maat; Khiet Phuong Truong; Dirk K.J. Heylen

doi:10.1007/978-3-642-15892-6_48

How turn-taking strategies influence users’ impressions of an agent

Mark ter Maat, Khiet Phuong Truong, Dirk K.J. Heylen

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

43 Citations (Scopus)

736 Downloads (Pure)

Abstract

Different turn-taking strategies of an agent influence the impression that people have of it. We recorded conversations of a human with an interviewing agent, controlled by a wizard and using a particular turn-taking strategy. A questionnaire with 27 semantic differential scales concerning personality, emotion, social skills and interviewing skills was used to capture these impressions. We show that it is possible to influence factors such as agreeableness, assertiveness, conversational skill and rapport by varying the agent’s turn-taking strategy.

Original language	Undefined
Title of host publication	Proceedings of the International Conference on Intelligent Virtual Agents (IVA)
Editors	Jan Allbeck, Norman Badler, Timothy Bickmore, Catherine Pelachaud, Alla Safonova
Place of Publication	Berlin
Publisher	Springer
Pages	441-453
Number of pages	13
ISBN (Print)	978-3-642-15891-9
DOIs	https://doi.org/10.1007/978-3-642-15892-6_48
Publication status	Published - Sept 2010
Event	10th International Conference on Intelligent Virtual Agents, IVA 2010 - Philadelphia, United States Duration: 20 Sept 2010 → 22 Sept 2010 Conference number: 10

Publication series

Name	Lecture Notes in Computer Science
Publisher	Springer Verlag
Volume	6356

Conference

Conference	10th International Conference on Intelligent Virtual Agents, IVA 2010
Abbreviated title	IVA
Country/Territory	United States
City	Philadelphia
Period	20/09/10 → 22/09/10

Keywords

IR-73134
METIS-271028
EC Grant Agreement nr.: FP7/211486
HMI-IA: Intelligent Agents
EC Grant Agreement nr.: FP7/231287
EWI-18459

Access to Document

10.1007/978-3-642-15892-6_48

IVA_2010

Cite this

ter Maat, M., Truong, K. P., & Heylen, D. K. J. (2010). How turn-taking strategies influence users’ impressions of an agent. In J. Allbeck, N. Badler, T. Bickmore, C. Pelachaud, & A. Safonova (Eds.), Proceedings of the International Conference on Intelligent Virtual Agents (IVA) (pp. 441-453). (Lecture Notes in Computer Science; Vol. 6356). Springer. https://doi.org/10.1007/978-3-642-15892-6_48

ter Maat, Mark ; Truong, Khiet Phuong ; Heylen, Dirk K.J. / How turn-taking strategies influence users’ impressions of an agent. Proceedings of the International Conference on Intelligent Virtual Agents (IVA). editor / Jan Allbeck ; Norman Badler ; Timothy Bickmore ; Catherine Pelachaud ; Alla Safonova. Berlin : Springer, 2010. pp. 441-453 (Lecture Notes in Computer Science).

@inproceedings{4b37f91d75894c1288d6b31b9f78fe3e,

title = "How turn-taking strategies influence users{\textquoteright} impressions of an agent",

abstract = "Different turn-taking strategies of an agent influence the impression that people have of it. We recorded conversations of a human with an interviewing agent, controlled by a wizard and using a particular turn-taking strategy. A questionnaire with 27 semantic differential scales concerning personality, emotion, social skills and interviewing skills was used to capture these impressions. We show that it is possible to influence factors such as agreeableness, assertiveness, conversational skill and rapport by varying the agent{\textquoteright}s turn-taking strategy.",

keywords = "IR-73134, METIS-271028, EC Grant Agreement nr.: FP7/211486, HMI-IA: Intelligent Agents, EC Grant Agreement nr.: FP7/231287, EWI-18459",

author = "{ter Maat}, Mark and Truong, {Khiet Phuong} and Heylen, {Dirk K.J.}",

note = "10.1007/978-3-642-15892-6_48 ; 10th International Conference on Intelligent Virtual Agents, IVA 2010 ; Conference date: 20-09-2010 Through 22-09-2010",

year = "2010",

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doi = "10.1007/978-3-642-15892-6_48",

language = "Undefined",

isbn = "978-3-642-15891-9",

series = "Lecture Notes in Computer Science",

publisher = "Springer",

pages = "441--453",

editor = "Jan Allbeck and Norman Badler and Timothy Bickmore and Catherine Pelachaud and Alla Safonova",

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ter Maat, M, Truong, KP & Heylen, DKJ 2010, How turn-taking strategies influence users’ impressions of an agent. in J Allbeck, N Badler, T Bickmore, C Pelachaud & A Safonova (eds), Proceedings of the International Conference on Intelligent Virtual Agents (IVA). Lecture Notes in Computer Science, vol. 6356, Springer, Berlin, pp. 441-453, 10th International Conference on Intelligent Virtual Agents, IVA 2010, Philadelphia, Pennsylvania, United States, 20/09/10. https://doi.org/10.1007/978-3-642-15892-6_48

How turn-taking strategies influence users’ impressions of an agent. / ter Maat, Mark; Truong, Khiet Phuong ; Heylen, Dirk K.J.
Proceedings of the International Conference on Intelligent Virtual Agents (IVA). ed. / Jan Allbeck; Norman Badler; Timothy Bickmore; Catherine Pelachaud; Alla Safonova. Berlin: Springer, 2010. p. 441-453 (Lecture Notes in Computer Science; Vol. 6356).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

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KW - HMI-IA: Intelligent Agents

KW - EC Grant Agreement nr.: FP7/231287

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