How turn-taking strategies influence users’ impressions of an agent

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

26 Citations (Scopus)
241 Downloads (Pure)

Abstract

Different turn-taking strategies of an agent influence the impression that people have of it. We recorded conversations of a human with an interviewing agent, controlled by a wizard and using a particular turn-taking strategy. A questionnaire with 27 semantic differential scales concerning personality, emotion, social skills and interviewing skills was used to capture these impressions. We show that it is possible to influence factors such as agreeableness, assertiveness, conversational skill and rapport by varying the agent’s turn-taking strategy.
Original languageUndefined
Title of host publicationProceedings of the International Conference on Intelligent Virtual Agents (IVA)
EditorsJan Allbeck, Norman Badler, Timothy Bickmore, Catherine Pelachaud, Alla Safonova
Place of PublicationBerlin
PublisherSpringer
Pages441-453
Number of pages13
ISBN (Print)978-3-642-15891-9
DOIs
Publication statusPublished - Sep 2010
Event10th International Conference on Intelligent Virtual Agents, IVA 2010 - Philadelphia, United States
Duration: 20 Sep 201022 Sep 2010
Conference number: 10

Publication series

NameLecture Notes in Computer Science
PublisherSpringer Verlag
Volume6356

Conference

Conference10th International Conference on Intelligent Virtual Agents, IVA 2010
Abbreviated titleIVA
CountryUnited States
CityPhiladelphia
Period20/09/1022/09/10

Keywords

  • IR-73134
  • METIS-271028
  • EC Grant Agreement nr.: FP7/211486
  • HMI-IA: Intelligent Agents
  • EC Grant Agreement nr.: FP7/231287
  • EWI-18459

Cite this

ter Maat, M., Truong, K. P., & Heylen, D. K. J. (2010). How turn-taking strategies influence users’ impressions of an agent. In J. Allbeck, N. Badler, T. Bickmore, C. Pelachaud, & A. Safonova (Eds.), Proceedings of the International Conference on Intelligent Virtual Agents (IVA) (pp. 441-453). (Lecture Notes in Computer Science; Vol. 6356). Berlin: Springer. https://doi.org/10.1007/978-3-642-15892-6_48
ter Maat, Mark ; Truong, Khiet Phuong ; Heylen, Dirk K.J. / How turn-taking strategies influence users’ impressions of an agent. Proceedings of the International Conference on Intelligent Virtual Agents (IVA). editor / Jan Allbeck ; Norman Badler ; Timothy Bickmore ; Catherine Pelachaud ; Alla Safonova. Berlin : Springer, 2010. pp. 441-453 (Lecture Notes in Computer Science).
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isbn = "978-3-642-15891-9",
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ter Maat, M, Truong, KP & Heylen, DKJ 2010, How turn-taking strategies influence users’ impressions of an agent. in J Allbeck, N Badler, T Bickmore, C Pelachaud & A Safonova (eds), Proceedings of the International Conference on Intelligent Virtual Agents (IVA). Lecture Notes in Computer Science, vol. 6356, Springer, Berlin, pp. 441-453, 10th International Conference on Intelligent Virtual Agents, IVA 2010, Philadelphia, United States, 20/09/10. https://doi.org/10.1007/978-3-642-15892-6_48

How turn-taking strategies influence users’ impressions of an agent. / ter Maat, Mark; Truong, Khiet Phuong; Heylen, Dirk K.J.

Proceedings of the International Conference on Intelligent Virtual Agents (IVA). ed. / Jan Allbeck; Norman Badler; Timothy Bickmore; Catherine Pelachaud; Alla Safonova. Berlin : Springer, 2010. p. 441-453 (Lecture Notes in Computer Science; Vol. 6356).

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

TY - GEN

T1 - How turn-taking strategies influence users’ impressions of an agent

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AB - Different turn-taking strategies of an agent influence the impression that people have of it. We recorded conversations of a human with an interviewing agent, controlled by a wizard and using a particular turn-taking strategy. A questionnaire with 27 semantic differential scales concerning personality, emotion, social skills and interviewing skills was used to capture these impressions. We show that it is possible to influence factors such as agreeableness, assertiveness, conversational skill and rapport by varying the agent’s turn-taking strategy.

KW - IR-73134

KW - METIS-271028

KW - EC Grant Agreement nr.: FP7/211486

KW - HMI-IA: Intelligent Agents

KW - EC Grant Agreement nr.: FP7/231287

KW - EWI-18459

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ter Maat M, Truong KP, Heylen DKJ. How turn-taking strategies influence users’ impressions of an agent. In Allbeck J, Badler N, Bickmore T, Pelachaud C, Safonova A, editors, Proceedings of the International Conference on Intelligent Virtual Agents (IVA). Berlin: Springer. 2010. p. 441-453. (Lecture Notes in Computer Science). https://doi.org/10.1007/978-3-642-15892-6_48