Human-Centered Artificial Intelligence for Designing Accessible Cultural Heritage

Galena Pisoni, Natalia Diaz-Rodriguez, Hannie A. Gijlers, Linda Tonolli

Research output: Contribution to journalArticleAcademicpeer-review

20 Citations (Scopus)
152 Downloads (Pure)


This paper reviews the literature concerning technology used for creating and delivering accessible museum and cultural heritage sites experiences. It highlights the importance of the delivery suited for everyone from different areas of expertise, namely interaction design, pedagogical and participatory design, and it presents how recent and future artificial intelligence (AI) developments can be used for this aim, i.e.,improving and widening online and in situ accessibility. From the literature review analysis, we articulate a conceptual framework that incorporates key elements that constitute museum and cultural heritage online experiences and how these elements are related to each other. Concrete opportunities for future directions empirical research for accessibility of cultural heritage contents are suggested and further discussed
Original languageEnglish
Article number870
Number of pages30
JournalApplied Sciences
Issue number2
Publication statusPublished - 19 Jan 2021


  • accessibility; cultural heritage; museums; participatory design; pedagogical design; artificial intelligence; explainable artificial intelligence; generative models; natural language processing; image captioning


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