Human-Robot Collaboration in a Smart Industry Context: Does HRM Matter?

Marie Molitor, Maarten Renkema

Research output: Chapter in Book/Report/Conference proceedingChapterAcademicpeer-review

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Abstract

This paper investigates effective human-robot collaboration (HRC) and presents implications for Human Resource Management (HRM). A brief review of current literature on HRM in the smart industry context showed that there is limited research on HRC in hybrid teams and even less on effective management of these teams. This book chapter addresses this issue by investigating factors affecting intention to collaborate with a robot by conducting a vignette study. We hypothesized that six technology acceptance factors, performance expectancy, trust, effort expectancy, social support, organizational support and computer anxiety would significantly affect a users’ intention to collaborate with a robot. Furthermore, we hypothesized a moderating effect of a particular HR system, either productivity-based or collaborative. Using a sample of 96 participants, this study tested the effect of the aforementioned factors on a users’ intention to collaborate with the robot. Findings show that performance expectancy, organizational support and computer anxiety significantly affect the intention to collaborate with a robot. A significant moderating effect of a particular HR system was not found. Our findings expand the current technology acceptance models in the context of HRC. HRM can support effective HRC by a combination of comprehensive training and education, empowerment and incentives supported by an appropriate HR system.

Original languageEnglish
Title of host publicationSmart Industry – Better Management
EditorsTanya Bondarouk, Miguel R. Olivas-Luján
PublisherEmerald Group Holdings Ltd.
Pages105-123
Number of pages19
ISBN (Electronic)978-1-80117-712-2
ISBN (Print)978-1-80117-715-3
DOIs
Publication statusPublished - 18 Jul 2022

Publication series

NameAdvanced Series in Management
PublisherEmerald Publishing Limited
Volume28
ISSN (Print)1877-6361

Keywords

  • Human resource management
  • Human-robot collaboration
  • Smart industry
  • Technology acceptance
  • Vignette study

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