Improving workplace expertise to meet increasing customer requirements: The impact of training

Jan Streumer, Marie-José Calon

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    This article focuses upon the training of engineers at a factory producing integrated circuits. Inadequate use of statistical process techniques by the engineers meant that the production process was not being optimised in the context of increasing customer requirements. A training needs analysis was undertaken and a training programme was developed, implemented and evaluated. The results of this programme are presented and conclusions drawn.
    Original languageUndefined
    Pages (from-to)49-61
    JournalInternational journal of training and development
    Issue number1
    Publication statusPublished - 1997


    • METIS-135112
    • IR-58323

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