Information Overload in the New World of Work: Qualitative Study into the Reasons and Countermeasures

Jeroen ter Heerdt

Research output: Chapter in Book/Report/Conference proceedingChapterAcademic


In this chapter the authors present a revision of the information overload concept elaborated by Eppler and Mengis (2004). The main elements of our approach are literature synopsis and analysis, qualitative semi-structured interviews, and discussion. Their review of the information overload concept is multidisciplinary as we identify similarities and differences among the various management perspectives and refine it with the empirical findings. They hope that by doing so, we can identify synergies between the theoretical conceptualization (Epper and Mengis, 2004), and real-life settings. They present results in a highly compressed, visualized format that allows for a more concise representation of the subject domain, easy comparisons, and hopefully – reduction of information overload. The empirical study was done at the Microsoft B.V. (The Netherlands) where Information workers became the most important type of workers within an organization
Original languageEnglish
Title of host publicationHandbook of Research on e-Transformation and Human Resources Management Technologies: Organizational Outcomes and Challenges
EditorsTatiana Bondarouk, Hubertus Johannes Maria Ruel, Karine Guiderdoni-Jourdain, Ewan Oiry
Place of PublicationNew York
Number of pages490
ISBN (Print)978-1-60566-304-3
Publication statusPublished - 2009

Publication series

NameInformation Science Reference

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