Information processing capabilities for managing public procurement complexity

As governments become increasingly reliant on private organizations for the delivery of public goods and services, public clients in the construction sector increasingly depend on effective procurement capabilities to achieve the required performance of civil infrastructures. For effective procurement, we propose that public clients develop information processing capabilities. Specifically, this study aims to identify and describe information processing drivers and mechanisms in PCP. Based on findings following a qualitative case study, we identified and described three drivers of information processing needs and four mechanisms for information processing that public clients respectively experienced and employed when procuring complex performance.