Innovation in service organizations, improved customer service using new information technology as an enabling tool

M. Kerkhof

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

Original language	Undefined
Title of host publication	Proceedings of the 4th international production management conference on Management and new production systems
Place of Publication	London (UK)
Pages	325-337
Number of pages	13
Publication status	Published - 1 Jun 1993

Keywords

@inproceedings{035567ac7c6b448e9d7185eaa5e5dc6f,

title = "Innovation in service organizations, improved customer service using new information technology as an enabling tool",

keywords = "METIS-125532",

author = "M. Kerkhof",

year = "1993",

month = jun,

day = "1",

language = "Undefined",

pages = "325--337",

booktitle = "Proceedings of the 4th international production management conference on Management and new production systems",

}

Innovation in service organizations, improved customer service using new information technology as an enabling tool. / Kerkhof, M.
Proceedings of the 4th international production management conference on Management and new production systems. London (UK), 1993. p. 325-337.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

TY - GEN

T1 - Innovation in service organizations, improved customer service using new information technology as an enabling tool

AU - Kerkhof, M.

PY - 1993/6/1

Y1 - 1993/6/1

KW - METIS-125532

M3 - Conference contribution

SP - 325

EP - 337

BT - Proceedings of the 4th international production management conference on Management and new production systems

CY - London (UK)

ER -