Innovation in service organizations, improved customer service using new information technology as an enabling tool

M. Kerkhof

    Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

    Original languageUndefined
    Title of host publicationProceedings of the 4th international production management conference on Management and new production systems
    Place of PublicationLondon (UK)
    Number of pages13
    Publication statusPublished - 1 Jun 1993


    • METIS-125532

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