Innovation Management in outsourced railway maintenance: the case of a Dutch railway service provider

Research output: Chapter in Book/Report/Conference proceedingChapterAcademicpeer-review

Abstract

Purpose: Despite a complex, fragmented and from origin conservative environment, railway service provider organizations in the Dutch railways are innovating at a high pace. Therefore, the Dutch railway maintenance sector is a rich environment for studying innovations. To understand how this is achieved, an innovation management framework is developed and used to analyze innovation factors within a Dutch railway service provider.
Design/methodology/approach: Based on a literature review on conceptual frameworks for innovation management of the last five years, an holistic innovation management framework is constructed, using an inductive coding methodology. The holistic innovation management framework is used to analyze the case study organization, based on interviews and desk research.
Findings: The analysis indicates that various market, organization, process, and product/service factors and their interaction contribute to a high pace of innovations.
Research limitations/implications: The coding methodology used in this study can be influenced by researcher’s bias. In addition, the generalizability of this study is limited due to a single case study. The presented research shows that the Dutch railway maintenance sector is a sector which deserves further research to learn from their innovative maintenance practices on a more detailed process level. In addition, the presented framework is a step towards an holistic innovation management framework which can be used to analyze innovations on a sectoral level.
Practical implications: The research results gives practitioners insights on how to develop innovation management practices in the railway sector.
Originality/value: This research presents an in-depth analysis on the innovation management practices that have been applied in the successful Dutch railway maintenance sector from the perspective of a railway service provider.
Original languageEnglish
Title of host publicationTransportation Systems
Subtitle of host publicationManaging Performance through Advanced Maintenance Engineering
PublisherSpringer
Chapter11
Number of pages24
Publication statusAccepted/In press - 24 Jan 2019

Publication series

NameAsset Analytics - Performance and Safety Management
PublisherSpringer

Fingerprint

Innovation management
Railway
Service provider
Innovation
Management practices
Methodology
Factors
Generalizability
Management of innovation
Conceptual framework
Interaction
Design methodology
Organization studies
Literature review

Keywords

  • Asset Management
  • Innovation management
  • Transportation
  • maintenance engineering

Cite this

Wu, S. K., Braaksma, A. J. J., & van Dongen, L. A. M. (Accepted/In press). Innovation Management in outsourced railway maintenance: the case of a Dutch railway service provider. In Transportation Systems: Managing Performance through Advanced Maintenance Engineering (Asset Analytics - Performance and Safety Management). Springer.
Wu, Su Kon ; Braaksma, Anne Johannes Jan ; van Dongen, Leonardus Adriana Maria. / Innovation Management in outsourced railway maintenance : the case of a Dutch railway service provider. Transportation Systems: Managing Performance through Advanced Maintenance Engineering. Springer, 2019. (Asset Analytics - Performance and Safety Management).
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Wu, SK, Braaksma, AJJ & van Dongen, LAM 2019, Innovation Management in outsourced railway maintenance: the case of a Dutch railway service provider. in Transportation Systems: Managing Performance through Advanced Maintenance Engineering. Asset Analytics - Performance and Safety Management, Springer.

Innovation Management in outsourced railway maintenance : the case of a Dutch railway service provider. / Wu, Su Kon; Braaksma, Anne Johannes Jan; van Dongen, Leonardus Adriana Maria.

Transportation Systems: Managing Performance through Advanced Maintenance Engineering. Springer, 2019. (Asset Analytics - Performance and Safety Management).

Research output: Chapter in Book/Report/Conference proceedingChapterAcademicpeer-review

TY - CHAP

T1 - Innovation Management in outsourced railway maintenance

T2 - the case of a Dutch railway service provider

AU - Wu, Su Kon

AU - Braaksma, Anne Johannes Jan

AU - van Dongen, Leonardus Adriana Maria

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N2 - Purpose: Despite a complex, fragmented and from origin conservative environment, railway service provider organizations in the Dutch railways are innovating at a high pace. Therefore, the Dutch railway maintenance sector is a rich environment for studying innovations. To understand how this is achieved, an innovation management framework is developed and used to analyze innovation factors within a Dutch railway service provider.Design/methodology/approach: Based on a literature review on conceptual frameworks for innovation management of the last five years, an holistic innovation management framework is constructed, using an inductive coding methodology. The holistic innovation management framework is used to analyze the case study organization, based on interviews and desk research.Findings: The analysis indicates that various market, organization, process, and product/service factors and their interaction contribute to a high pace of innovations.Research limitations/implications: The coding methodology used in this study can be influenced by researcher’s bias. In addition, the generalizability of this study is limited due to a single case study. The presented research shows that the Dutch railway maintenance sector is a sector which deserves further research to learn from their innovative maintenance practices on a more detailed process level. In addition, the presented framework is a step towards an holistic innovation management framework which can be used to analyze innovations on a sectoral level.Practical implications: The research results gives practitioners insights on how to develop innovation management practices in the railway sector.Originality/value: This research presents an in-depth analysis on the innovation management practices that have been applied in the successful Dutch railway maintenance sector from the perspective of a railway service provider.

AB - Purpose: Despite a complex, fragmented and from origin conservative environment, railway service provider organizations in the Dutch railways are innovating at a high pace. Therefore, the Dutch railway maintenance sector is a rich environment for studying innovations. To understand how this is achieved, an innovation management framework is developed and used to analyze innovation factors within a Dutch railway service provider.Design/methodology/approach: Based on a literature review on conceptual frameworks for innovation management of the last five years, an holistic innovation management framework is constructed, using an inductive coding methodology. The holistic innovation management framework is used to analyze the case study organization, based on interviews and desk research.Findings: The analysis indicates that various market, organization, process, and product/service factors and their interaction contribute to a high pace of innovations.Research limitations/implications: The coding methodology used in this study can be influenced by researcher’s bias. In addition, the generalizability of this study is limited due to a single case study. The presented research shows that the Dutch railway maintenance sector is a sector which deserves further research to learn from their innovative maintenance practices on a more detailed process level. In addition, the presented framework is a step towards an holistic innovation management framework which can be used to analyze innovations on a sectoral level.Practical implications: The research results gives practitioners insights on how to develop innovation management practices in the railway sector.Originality/value: This research presents an in-depth analysis on the innovation management practices that have been applied in the successful Dutch railway maintenance sector from the perspective of a railway service provider.

KW - Asset Management

KW - Innovation management

KW - Transportation

KW - maintenance engineering

M3 - Chapter

T3 - Asset Analytics - Performance and Safety Management

BT - Transportation Systems

PB - Springer

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Wu SK, Braaksma AJJ, van Dongen LAM. Innovation Management in outsourced railway maintenance: the case of a Dutch railway service provider. In Transportation Systems: Managing Performance through Advanced Maintenance Engineering. Springer. 2019. (Asset Analytics - Performance and Safety Management).