Innovation Management in outsourced railway maintenance: the case of a Dutch railway service provider

Research output: Chapter in Book/Report/Conference proceedingChapterAcademicpeer-review

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Abstract

Purpose: Despite a complex, fragmented and from origin conservative environment, railway service provider organizations in the Dutch railways are innovating at a high pace. Therefore, the Dutch railway maintenance sector is a rich environment for studying innovations. To understand how this is achieved, an innovation management framework is developed and used to analyze innovation factors within a Dutch railway service provider.

Design/methodology/approach: Based on a literature review on conceptual frameworks for innovation management of the last five years, an holistic innovation management framework is constructed, using an inductive coding methodology. The holistic innovation management framework is used to analyze the case study organization, based on interviews and desk research.

Findings: The analysis indicates that various market, organization, process, and product/service factors and their interaction contribute to a high pace of innovations.

Research limitations/implications: The coding methodology used in this study can be influenced by researcher’s bias. In addition, the generalizability of this study is limited due to a single case study. The presented research shows that the Dutch railway maintenance sector is a sector which deserves further research to learn from their innovative maintenance practices on a more detailed process level. In addition, the presented framework is a step towards an holistic innovation management framework which can be used to analyze innovations on a sectoral level.

Practical implications: The research results gives practitioners insights on how to develop innovation management practices in the railway sector.

Originality/value: This research presents an in-depth analysis on the innovation management practices that have been applied in the successful Dutch railway maintenance sector from the perspective of a railway service provider.
Original languageEnglish
Title of host publicationTransportation Systems
Subtitle of host publicationManaging Performance through Advanced Maintenance Engineering
EditorsSarbjeet Singh, Alberto Martinetti, Arnab Majumdar, Leo A.M. van Dongen
Place of PublicationSingapore
PublisherSpringer
Chapter11
Pages133-170
Number of pages24
ISBN (Electronic)978-981-32-9323-6
ISBN (Print)978-981-32-9322-9
DOIs
Publication statusAccepted/In press - 24 Jan 2019

Publication series

NameAsset Analytics - Performance and Safety Management
PublisherSpringer

Fingerprint

Innovation management
Railway
Service provider
Innovation
Management practices
Methodology
Factors
Generalizability
Management of innovation
Conceptual framework
Interaction
Design methodology
Organization studies
Literature review

Keywords

  • Asset Management
  • Innovation management
  • Transportation
  • maintenance engineering

Cite this

Wu, S. K., Braaksma, A. J. J., & van Dongen, L. A. M. (Accepted/In press). Innovation Management in outsourced railway maintenance: the case of a Dutch railway service provider. In S. Singh, A. Martinetti, A. Majumdar, & L. A. M. van Dongen (Eds.), Transportation Systems: Managing Performance through Advanced Maintenance Engineering (pp. 133-170). (Asset Analytics - Performance and Safety Management). Singapore: Springer. https://doi.org/10.1007/978-981-32-9323-6_9
Wu, S.K. ; Braaksma, A.J.J. ; van Dongen, Leo A.M. / Innovation Management in outsourced railway maintenance : the case of a Dutch railway service provider. Transportation Systems: Managing Performance through Advanced Maintenance Engineering. editor / Sarbjeet Singh ; Alberto Martinetti ; Arnab Majumdar ; Leo A.M. van Dongen. Singapore : Springer, 2019. pp. 133-170 (Asset Analytics - Performance and Safety Management).
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Wu, SK, Braaksma, AJJ & van Dongen, LAM 2019, Innovation Management in outsourced railway maintenance: the case of a Dutch railway service provider. in S Singh, A Martinetti, A Majumdar & LAM van Dongen (eds), Transportation Systems: Managing Performance through Advanced Maintenance Engineering. Asset Analytics - Performance and Safety Management, Springer, Singapore, pp. 133-170. https://doi.org/10.1007/978-981-32-9323-6_9

Innovation Management in outsourced railway maintenance : the case of a Dutch railway service provider. / Wu, S.K.; Braaksma, A.J.J.; van Dongen, Leo A.M.

Transportation Systems: Managing Performance through Advanced Maintenance Engineering. ed. / Sarbjeet Singh; Alberto Martinetti; Arnab Majumdar; Leo A.M. van Dongen. Singapore : Springer, 2019. p. 133-170 (Asset Analytics - Performance and Safety Management).

Research output: Chapter in Book/Report/Conference proceedingChapterAcademicpeer-review

TY - CHAP

T1 - Innovation Management in outsourced railway maintenance

T2 - the case of a Dutch railway service provider

AU - Wu, S.K.

AU - Braaksma, A.J.J.

AU - van Dongen, Leo A.M.

PY - 2019/1/24

Y1 - 2019/1/24

N2 - Purpose: Despite a complex, fragmented and from origin conservative environment, railway service provider organizations in the Dutch railways are innovating at a high pace. Therefore, the Dutch railway maintenance sector is a rich environment for studying innovations. To understand how this is achieved, an innovation management framework is developed and used to analyze innovation factors within a Dutch railway service provider.Design/methodology/approach: Based on a literature review on conceptual frameworks for innovation management of the last five years, an holistic innovation management framework is constructed, using an inductive coding methodology. The holistic innovation management framework is used to analyze the case study organization, based on interviews and desk research.Findings: The analysis indicates that various market, organization, process, and product/service factors and their interaction contribute to a high pace of innovations.Research limitations/implications: The coding methodology used in this study can be influenced by researcher’s bias. In addition, the generalizability of this study is limited due to a single case study. The presented research shows that the Dutch railway maintenance sector is a sector which deserves further research to learn from their innovative maintenance practices on a more detailed process level. In addition, the presented framework is a step towards an holistic innovation management framework which can be used to analyze innovations on a sectoral level.Practical implications: The research results gives practitioners insights on how to develop innovation management practices in the railway sector.Originality/value: This research presents an in-depth analysis on the innovation management practices that have been applied in the successful Dutch railway maintenance sector from the perspective of a railway service provider.

AB - Purpose: Despite a complex, fragmented and from origin conservative environment, railway service provider organizations in the Dutch railways are innovating at a high pace. Therefore, the Dutch railway maintenance sector is a rich environment for studying innovations. To understand how this is achieved, an innovation management framework is developed and used to analyze innovation factors within a Dutch railway service provider.Design/methodology/approach: Based on a literature review on conceptual frameworks for innovation management of the last five years, an holistic innovation management framework is constructed, using an inductive coding methodology. The holistic innovation management framework is used to analyze the case study organization, based on interviews and desk research.Findings: The analysis indicates that various market, organization, process, and product/service factors and their interaction contribute to a high pace of innovations.Research limitations/implications: The coding methodology used in this study can be influenced by researcher’s bias. In addition, the generalizability of this study is limited due to a single case study. The presented research shows that the Dutch railway maintenance sector is a sector which deserves further research to learn from their innovative maintenance practices on a more detailed process level. In addition, the presented framework is a step towards an holistic innovation management framework which can be used to analyze innovations on a sectoral level.Practical implications: The research results gives practitioners insights on how to develop innovation management practices in the railway sector.Originality/value: This research presents an in-depth analysis on the innovation management practices that have been applied in the successful Dutch railway maintenance sector from the perspective of a railway service provider.

KW - Asset Management

KW - Innovation management

KW - Transportation

KW - maintenance engineering

U2 - 10.1007/978-981-32-9323-6_9

DO - 10.1007/978-981-32-9323-6_9

M3 - Chapter

SN - 978-981-32-9322-9

T3 - Asset Analytics - Performance and Safety Management

SP - 133

EP - 170

BT - Transportation Systems

A2 - Singh, Sarbjeet

A2 - Martinetti, Alberto

A2 - Majumdar, Arnab

A2 - van Dongen, Leo A.M.

PB - Springer

CY - Singapore

ER -

Wu SK, Braaksma AJJ, van Dongen LAM. Innovation Management in outsourced railway maintenance: the case of a Dutch railway service provider. In Singh S, Martinetti A, Majumdar A, van Dongen LAM, editors, Transportation Systems: Managing Performance through Advanced Maintenance Engineering. Singapore: Springer. 2019. p. 133-170. (Asset Analytics - Performance and Safety Management). https://doi.org/10.1007/978-981-32-9323-6_9