Instructor support for new learning approaches involving technology

New learning approaches involving technology are occurring in both universities and company training settings. Critical factors in regard to these changes are the professionals in an organisation responsible for course design, development, and delivery: the instructors and those who support them. Instructors must become engaged in the change process and supported in their initial change experiences. Two cases are presented, one from a university and the other from a learning centre for a multinational company, where innovative approaches to instructor support and engagement are being carried out. Technology is not only one of the focuses of the change itself but also used as key tool in the instructor support process.