Inter Organizational Relationships Performance in Third Party Logistics: conceptual framework and case study

Romana Aziz, R. Aziz, Jos van Hillegersberg, Kuldeep Kumar

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

26 Downloads (Pure)

Abstract

Supplier relationship management is an important challenge for shippers in logistics outsourcing. This paper attempts to understand the factors which affect inter organizational relationships performance in third party logistics and proposes a conceptual framework specifically for inter organizational relationship performance in third party logistics. We also draw a set of propositions from published research and exploratory inter-views with practitioners to explain inter organizational relationships performance in third party logistic net-works. Five main dimensions of inter organizational relationships are identified which affect performance in third party logistics: commitment, supplier adaptation, conflict resolution, partner fit and communication. In order to assess the validity of our conceptual model we include a case study in this paper. The case study is based on Shell Chemicals Europe and their portfolio of seventeen third party logistic service suppliers.
Original languageEnglish
Title of host publicationPioneering Solutions in Supply Chain Management. A Comprehensive Insight into Current Management Approaches
EditorsW. Kersten, T. Blecker, C. Luthje
Place of PublicationBerlin
PublisherErich Schmidt Verlag GmbH &Co. KG
Pages105-126
ISBN (Print)9783503126859
Publication statusPublished - 2010

Publication series

Name
PublisherErich Schmidt Verlag
Volume14

Fingerprint

Interorganizational relationships
Conceptual framework
Third-party logistics
Suppliers
Conflict resolution
Communication
Logistics outsourcing
Conceptual model
Shell
Logistics service
Supplier relationship management
Factors

Keywords

  • METIS-269512
  • IR-77525

Cite this

Aziz, R., Aziz, R., van Hillegersberg, J., & Kumar, K. (2010). Inter Organizational Relationships Performance in Third Party Logistics: conceptual framework and case study. In W. Kersten, T. Blecker, & C. Luthje (Eds.), Pioneering Solutions in Supply Chain Management. A Comprehensive Insight into Current Management Approaches (pp. 105-126). Berlin: Erich Schmidt Verlag GmbH &Co. KG.
Aziz, Romana ; Aziz, R. ; van Hillegersberg, Jos ; Kumar, Kuldeep. / Inter Organizational Relationships Performance in Third Party Logistics: conceptual framework and case study. Pioneering Solutions in Supply Chain Management. A Comprehensive Insight into Current Management Approaches. editor / W. Kersten ; T. Blecker ; C. Luthje. Berlin : Erich Schmidt Verlag GmbH &Co. KG, 2010. pp. 105-126
@inproceedings{a13a4dce51bb42f2a99fd9d4213f8627,
title = "Inter Organizational Relationships Performance in Third Party Logistics: conceptual framework and case study",
abstract = "Supplier relationship management is an important challenge for shippers in logistics outsourcing. This paper attempts to understand the factors which affect inter organizational relationships performance in third party logistics and proposes a conceptual framework specifically for inter organizational relationship performance in third party logistics. We also draw a set of propositions from published research and exploratory inter-views with practitioners to explain inter organizational relationships performance in third party logistic net-works. Five main dimensions of inter organizational relationships are identified which affect performance in third party logistics: commitment, supplier adaptation, conflict resolution, partner fit and communication. In order to assess the validity of our conceptual model we include a case study in this paper. The case study is based on Shell Chemicals Europe and their portfolio of seventeen third party logistic service suppliers.",
keywords = "METIS-269512, IR-77525",
author = "Romana Aziz and R. Aziz and {van Hillegersberg}, Jos and Kuldeep Kumar",
year = "2010",
language = "English",
isbn = "9783503126859",
publisher = "Erich Schmidt Verlag GmbH &Co. KG",
pages = "105--126",
editor = "W. Kersten and T. Blecker and C. Luthje",
booktitle = "Pioneering Solutions in Supply Chain Management. A Comprehensive Insight into Current Management Approaches",

}

Aziz, R, Aziz, R, van Hillegersberg, J & Kumar, K 2010, Inter Organizational Relationships Performance in Third Party Logistics: conceptual framework and case study. in W Kersten, T Blecker & C Luthje (eds), Pioneering Solutions in Supply Chain Management. A Comprehensive Insight into Current Management Approaches. Erich Schmidt Verlag GmbH &Co. KG, Berlin, pp. 105-126.

Inter Organizational Relationships Performance in Third Party Logistics: conceptual framework and case study. / Aziz, Romana; Aziz, R.; van Hillegersberg, Jos; Kumar, Kuldeep.

Pioneering Solutions in Supply Chain Management. A Comprehensive Insight into Current Management Approaches. ed. / W. Kersten; T. Blecker; C. Luthje. Berlin : Erich Schmidt Verlag GmbH &Co. KG, 2010. p. 105-126.

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

TY - GEN

T1 - Inter Organizational Relationships Performance in Third Party Logistics: conceptual framework and case study

AU - Aziz, Romana

AU - Aziz, R.

AU - van Hillegersberg, Jos

AU - Kumar, Kuldeep

PY - 2010

Y1 - 2010

N2 - Supplier relationship management is an important challenge for shippers in logistics outsourcing. This paper attempts to understand the factors which affect inter organizational relationships performance in third party logistics and proposes a conceptual framework specifically for inter organizational relationship performance in third party logistics. We also draw a set of propositions from published research and exploratory inter-views with practitioners to explain inter organizational relationships performance in third party logistic net-works. Five main dimensions of inter organizational relationships are identified which affect performance in third party logistics: commitment, supplier adaptation, conflict resolution, partner fit and communication. In order to assess the validity of our conceptual model we include a case study in this paper. The case study is based on Shell Chemicals Europe and their portfolio of seventeen third party logistic service suppliers.

AB - Supplier relationship management is an important challenge for shippers in logistics outsourcing. This paper attempts to understand the factors which affect inter organizational relationships performance in third party logistics and proposes a conceptual framework specifically for inter organizational relationship performance in third party logistics. We also draw a set of propositions from published research and exploratory inter-views with practitioners to explain inter organizational relationships performance in third party logistic net-works. Five main dimensions of inter organizational relationships are identified which affect performance in third party logistics: commitment, supplier adaptation, conflict resolution, partner fit and communication. In order to assess the validity of our conceptual model we include a case study in this paper. The case study is based on Shell Chemicals Europe and their portfolio of seventeen third party logistic service suppliers.

KW - METIS-269512

KW - IR-77525

M3 - Conference contribution

SN - 9783503126859

SP - 105

EP - 126

BT - Pioneering Solutions in Supply Chain Management. A Comprehensive Insight into Current Management Approaches

A2 - Kersten, W.

A2 - Blecker, T.

A2 - Luthje, C.

PB - Erich Schmidt Verlag GmbH &Co. KG

CY - Berlin

ER -

Aziz R, Aziz R, van Hillegersberg J, Kumar K. Inter Organizational Relationships Performance in Third Party Logistics: conceptual framework and case study. In Kersten W, Blecker T, Luthje C, editors, Pioneering Solutions in Supply Chain Management. A Comprehensive Insight into Current Management Approaches. Berlin: Erich Schmidt Verlag GmbH &Co. KG. 2010. p. 105-126