Interactive Scenario Visualization for User-Based Service Development

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    Scenarios are commonly used to develop new systems in multidisciplinary projects. However, written scenarios are sequential, not dynamic and often too abstract or difficult to understand for end users. The goal of this paper hence is to extend the use of scenarios in design methodologies, using an interactive scenario visualization (ISV) approach. After discussing scenario-based design, we show that ISV can be used beneficially to develop a new ICT system and that ISV aids in reflection upon the design trajectory. Comparing two software platforms, we found it was possible to develop such ISVs inexpensively, rapidly and with good visual quality. As a case study, we demonstrate the use of a home care telemedicine system in 3D for discussion and development purposes. An evaluation among n=22 professionals illustrates that ISVs can prove useful in design, aid in clarification of new systems, are suitable to demonstrate system functionalities, and aid in articulating feedback. Finally, we discuss generalization of the use of ISVs.
    Original languageUndefined
    Title of host publicationProceedings of the 2012 International Conference on Collaboration Technologies and Systems (CTS 2012)
    Place of PublicationUSA
    Number of pages6
    ISBN (Print)978-1-4673-1382-7
    Publication statusPublished - 21 May 2012
    EventInternational Conference on Collaboration Technologies and Systems, CTS 2012 - Denver, CO, USA
    Duration: 21 May 201225 May 2012

    Publication series

    PublisherIEEE Computer Society


    ConferenceInternational Conference on Collaboration Technologies and Systems, CTS 2012
    Other21-25 May 2012


    • METIS-286329
    • IR-80504
    • Scenarios
    • home care system design
    • Interactive scenario visualization
    • EWI-21772
    • Scenario Based Design

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