Abstract
| Original language | English |
|---|---|
| Pages (from-to) | 278-290 |
| Journal | International journal of human-computer interaction |
| Volume | 30 |
| Issue number | 4 |
| DOIs | |
| Publication status | Published - 2014 |
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Keywords
- METIS-304885
- IR-91663
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Internet skills, sources of support, and benefiting from internet use. / van Deursen, Alexander Johannes Aloysius Maria; Courtois, Cédric; van Dijk, Johannes A.G.M.
In: International journal of human-computer interaction, Vol. 30, No. 4, 2014, p. 278-290.Research output: Contribution to journal › Article › Academic › peer-review
TY - JOUR
T1 - Internet skills, sources of support, and benefiting from internet use
AU - van Deursen, Alexander Johannes Aloysius Maria
AU - Courtois, Cédric
AU - van Dijk, Johannes A.G.M.
PY - 2014
Y1 - 2014
N2 - This study added communication Internet skills to an existing skill framework of operational, formal, information, and strategic skills. The study investigated how people deal with inadequate skill levels by identifying support sources. Furthermore, we investigated which of the Internet skills actually matter for attaining beneficial Internet outcomes and whether support sources employed moderate these effects. Results of a large-scale survey revealed three support patterns: independents, social support seekers, and formal help seekers. The newly added communication skills prove to be an important addition because they have an independent effect on beneficial Internet use. The group of independent Internet users benefited more from Internet use than formal help seekers and much more than social support seekers. Internet communication skills hold the potential for achieving a high degree of independence in using the Internet by compensating for information skills so as to attain beneficial Internet outcomes
AB - This study added communication Internet skills to an existing skill framework of operational, formal, information, and strategic skills. The study investigated how people deal with inadequate skill levels by identifying support sources. Furthermore, we investigated which of the Internet skills actually matter for attaining beneficial Internet outcomes and whether support sources employed moderate these effects. Results of a large-scale survey revealed three support patterns: independents, social support seekers, and formal help seekers. The newly added communication skills prove to be an important addition because they have an independent effect on beneficial Internet use. The group of independent Internet users benefited more from Internet use than formal help seekers and much more than social support seekers. Internet communication skills hold the potential for achieving a high degree of independence in using the Internet by compensating for information skills so as to attain beneficial Internet outcomes
KW - METIS-304885
KW - IR-91663
U2 - 10.1080/10447318.2013.858458
DO - 10.1080/10447318.2013.858458
M3 - Article
VL - 30
SP - 278
EP - 290
JO - International journal of human-computer interaction
JF - International journal of human-computer interaction
SN - 1044-7318
IS - 4
ER -