TY - JOUR
T1 - Introduction to the special section
T2 - Designing a better user experience for self-service systems
AU - van der Geest, Thea
AU - Ramey, Judith
AU - Rosenbaum, Stephanie
AU - van Velsen, Lex
PY - 2013
Y1 - 2013
N2 - June 2013 issue of IEEE Transactions on Professional Communication features a special section on 'Designing a Better User Experience for Self-Service Systems'. Self-service systems offers the users the benefit of 24/7 access to an ever-growing range of services and perhaps also a strong sense of autonomy and fulfillment. Three papers in this section approach the design of the user experience of self-service systems in an integrated way and show the readership of this journal what methods and techniques can be used in this type of design process. These are, 'Identifying User Experience Factors for Mobile Incident Reporting in Urban Contexts,' by Bach, Bernhaupt, and Winckler, 'Improving User Experience for Passenger Information Systems. Prototypes and Reference Objects,' by Wirtz and Jakobs, and in 'A User-Centered Design Approach to Self-Service Ticket Vending Machines,' by Siebenhandl, Schreder, Smuc, Mayr, and Nagl.
AB - June 2013 issue of IEEE Transactions on Professional Communication features a special section on 'Designing a Better User Experience for Self-Service Systems'. Self-service systems offers the users the benefit of 24/7 access to an ever-growing range of services and perhaps also a strong sense of autonomy and fulfillment. Three papers in this section approach the design of the user experience of self-service systems in an integrated way and show the readership of this journal what methods and techniques can be used in this type of design process. These are, 'Identifying User Experience Factors for Mobile Incident Reporting in Urban Contexts,' by Bach, Bernhaupt, and Winckler, 'Improving User Experience for Passenger Information Systems. Prototypes and Reference Objects,' by Wirtz and Jakobs, and in 'A User-Centered Design Approach to Self-Service Ticket Vending Machines,' by Siebenhandl, Schreder, Smuc, Mayr, and Nagl.
U2 - 10.1109/TPC.2013.2258731
DO - 10.1109/TPC.2013.2258731
M3 - Article
VL - 56
SP - 92
EP - 96
JO - IEEE transactions on professional communication
JF - IEEE transactions on professional communication
SN - 0361-1434
IS - 2
M1 - 6525145
ER -