Introduction to the special section: Designing a better user experience for self-service systems

Thea van der Geest, Judith Ramey, Stephanie Rosenbaum, Lex van Velsen

Research output: Contribution to journalArticleAcademicpeer-review

8 Citations (Scopus)
9 Downloads (Pure)


June 2013 issue of IEEE Transactions on Professional Communication features a special section on 'Designing a Better User Experience for Self-Service Systems'. Self-service systems offers the users the benefit of 24/7 access to an ever-growing range of services and perhaps also a strong sense of autonomy and fulfillment. Three papers in this section approach the design of the user experience of self-service systems in an integrated way and show the readership of this journal what methods and techniques can be used in this type of design process. These are, 'Identifying User Experience Factors for Mobile Incident Reporting in Urban Contexts,' by Bach, Bernhaupt, and Winckler, 'Improving User Experience for Passenger Information Systems. Prototypes and Reference Objects,' by Wirtz and Jakobs, and in 'A User-Centered Design Approach to Self-Service Ticket Vending Machines,' by Siebenhandl, Schreder, Smuc, Mayr, and Nagl.
Original languageEnglish
Article number6525145
Pages (from-to)92-96
JournalIEEE transactions on professional communication
Issue number2
Publication statusPublished - 2013


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