Investigating Implemented Process Design: A Case Study on the Impact of Process-aware Information Systems on Core Job Dimensions

B.B. Mutschler, M. Rijpkema, M.U. Reichert

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    Adequate process design particularly means that a process fulfills its stakeholders’ expectations. However, when designing process-aware information systems (PAIS), one stakeholder and his expectations are often neglected: the end user. Frequently, this results in end user fears, which, in turn, lead to emotional resistance and a lack of user support during process and information system design. In order to overcome this vicious circle it becomes necessary to better understand the impact of operationalized process design on the end users’ work profile. This paper presents the results of a case study at two Dutch companies.We investigate in which way employees perceive the impact of a newly introduced PAIS based on workflow management technology with respect to five job dimensions: skill variety, task identity, task significance, autonomy, and feedback from the job.
    Original languageUndefined
    Title of host publicationProceedings of Workshops and Doctoral Consortium of the 19th International Conference on Advanced Information Systems Engineering (CAiSE 2007)
    Place of PublicationTrondheim
    PublisherTapir Academic Press
    Number of pages5
    ISBN (Print)978-82-519-2245-6
    Publication statusPublished - Jun 2007
    Event19th International Conference on Advanced Information Systems Engineering, CAiSE 2007 - Trondheim, Norway
    Duration: 13 Jun 200715 Jun 2007
    Conference number: 19

    Publication series

    PublisherTapir Academic Press


    Conference19th International Conference on Advanced Information Systems Engineering, CAiSE 2007
    Abbreviated titleCAiSE


    • SCS-Services
    • Process Design
    • Process-aware Information Systems
    • METIS-241736
    • EWI-10382
    • IR-64152
    • Case Study
    • End User Perspective

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