Investigating Implemented Process Design: A Case Study on the Impact of Process-aware Information Systems on Core Job Dimensions

B.B. Mutschler; M. Rijpkema; M.U. Reichert

Investigating Implemented Process Design: A Case Study on the Impact of Process-aware Information Systems on Core Job Dimensions

B.B. Mutschler, M. Rijpkema, M.U. Reichert

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

36 Downloads (Pure)

Abstract

Adequate process design particularly means that a process fulfills its stakeholders’ expectations. However, when designing process-aware information systems (PAIS), one stakeholder and his expectations are often neglected: the end user. Frequently, this results in end user fears, which, in turn, lead to emotional resistance and a lack of user support during process and information system design. In order to overcome this vicious circle it becomes necessary to better understand the impact of operationalized process design on the end users’ work profile. This paper presents the results of a case study at two Dutch companies.We investigate in which way employees perceive the impact of a newly introduced PAIS based on workflow management technology with respect to five job dimensions: skill variety, task identity, task significance, autonomy, and feedback from the job.

Original language	Undefined
Title of host publication	Proceedings of Workshops and Doctoral Consortium of the 19th International Conference on Advanced Information Systems Engineering (CAiSE 2007)
Place of Publication	Trondheim
Publisher	Tapir Academic Press
Pages	379-383
Number of pages	5
ISBN (Print)	978-82-519-2245-6
Publication status	Published - Jun 2007
Event	19th International Conference on Advanced Information Systems Engineering, CAiSE 2007 - Trondheim, Norway Duration: 13 Jun 2007 → 15 Jun 2007 Conference number: 19

Publication series

Name
Publisher	Tapir Academic Press
Number	4542
Volume	1

Conference

Conference	19th International Conference on Advanced Information Systems Engineering, CAiSE 2007
Abbreviated title	CAiSE
Country/Territory	Norway
City	Trondheim
Period	13/06/07 → 15/06/07

Keywords

SCS-Services
Process Design
Process-aware Information Systems
METIS-241736
EWI-10382
IR-64152
Case Study
End User Perspective

Access to Document

Cite this

Mutschler, B. B., Rijpkema, M., & Reichert, M. U. (2007). Investigating Implemented Process Design: A Case Study on the Impact of Process-aware Information Systems on Core Job Dimensions. In Proceedings of Workshops and Doctoral Consortium of the 19th International Conference on Advanced Information Systems Engineering (CAiSE 2007) (pp. 379-383). Tapir Academic Press.

Mutschler, B.B. ; Rijpkema, M. ; Reichert, M.U. / Investigating Implemented Process Design: A Case Study on the Impact of Process-aware Information Systems on Core Job Dimensions. Proceedings of Workshops and Doctoral Consortium of the 19th International Conference on Advanced Information Systems Engineering (CAiSE 2007). Trondheim : Tapir Academic Press, 2007. pp. 379-383

@inproceedings{32bb3191c7c14207852e0287d1ecbae0,

title = "Investigating Implemented Process Design: A Case Study on the Impact of Process-aware Information Systems on Core Job Dimensions",

abstract = "Adequate process design particularly means that a process fulfills its stakeholders{\textquoteright} expectations. However, when designing process-aware information systems (PAIS), one stakeholder and his expectations are often neglected: the end user. Frequently, this results in end user fears, which, in turn, lead to emotional resistance and a lack of user support during process and information system design. In order to overcome this vicious circle it becomes necessary to better understand the impact of operationalized process design on the end users{\textquoteright} work profile. This paper presents the results of a case study at two Dutch companies.We investigate in which way employees perceive the impact of a newly introduced PAIS based on workflow management technology with respect to five job dimensions: skill variety, task identity, task significance, autonomy, and feedback from the job.",

keywords = "SCS-Services, Process Design, Process-aware Information Systems, METIS-241736, EWI-10382, IR-64152, Case Study, End User Perspective",

author = "B.B. Mutschler and M. Rijpkema and M.U. Reichert",

year = "2007",

month = jun,

language = "Undefined",

isbn = "978-82-519-2245-6",

publisher = "Tapir Academic Press",

number = "4542",

pages = "379--383",

booktitle = "Proceedings of Workshops and Doctoral Consortium of the 19th International Conference on Advanced Information Systems Engineering (CAiSE 2007)",

note = "null ; Conference date: 13-06-2007 Through 15-06-2007",

}

Mutschler, BB, Rijpkema, M & Reichert, MU 2007, Investigating Implemented Process Design: A Case Study on the Impact of Process-aware Information Systems on Core Job Dimensions. in Proceedings of Workshops and Doctoral Consortium of the 19th International Conference on Advanced Information Systems Engineering (CAiSE 2007). Tapir Academic Press, Trondheim, pp. 379-383, 19th International Conference on Advanced Information Systems Engineering, CAiSE 2007, Trondheim, Norway, 13/06/07.

Investigating Implemented Process Design: A Case Study on the Impact of Process-aware Information Systems on Core Job Dimensions. / Mutschler, B.B.; Rijpkema, M.; Reichert, M.U.

Proceedings of Workshops and Doctoral Consortium of the 19th International Conference on Advanced Information Systems Engineering (CAiSE 2007). Trondheim : Tapir Academic Press, 2007. p. 379-383.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

TY - GEN

T1 - Investigating Implemented Process Design: A Case Study on the Impact of Process-aware Information Systems on Core Job Dimensions

AU - Mutschler, B.B.

AU - Rijpkema, M.

AU - Reichert, M.U.

N1 - Conference code: 19

PY - 2007/6

Y1 - 2007/6

N2 - Adequate process design particularly means that a process fulfills its stakeholders’ expectations. However, when designing process-aware information systems (PAIS), one stakeholder and his expectations are often neglected: the end user. Frequently, this results in end user fears, which, in turn, lead to emotional resistance and a lack of user support during process and information system design. In order to overcome this vicious circle it becomes necessary to better understand the impact of operationalized process design on the end users’ work profile. This paper presents the results of a case study at two Dutch companies.We investigate in which way employees perceive the impact of a newly introduced PAIS based on workflow management technology with respect to five job dimensions: skill variety, task identity, task significance, autonomy, and feedback from the job.

AB - Adequate process design particularly means that a process fulfills its stakeholders’ expectations. However, when designing process-aware information systems (PAIS), one stakeholder and his expectations are often neglected: the end user. Frequently, this results in end user fears, which, in turn, lead to emotional resistance and a lack of user support during process and information system design. In order to overcome this vicious circle it becomes necessary to better understand the impact of operationalized process design on the end users’ work profile. This paper presents the results of a case study at two Dutch companies.We investigate in which way employees perceive the impact of a newly introduced PAIS based on workflow management technology with respect to five job dimensions: skill variety, task identity, task significance, autonomy, and feedback from the job.

KW - SCS-Services

KW - Process Design

KW - Process-aware Information Systems

KW - METIS-241736

KW - EWI-10382

KW - IR-64152

KW - Case Study

KW - End User Perspective

M3 - Conference contribution

SN - 978-82-519-2245-6

SP - 379

EP - 383

BT - Proceedings of Workshops and Doctoral Consortium of the 19th International Conference on Advanced Information Systems Engineering (CAiSE 2007)

PB - Tapir Academic Press

CY - Trondheim

Y2 - 13 June 2007 through 15 June 2007

ER -