Involving Non-Technical Stakeholders in System Architecture Design; a Case-Study on the Cleaning Industry

Roy van Zijl; Thomas Raub; Thomas J.L. van Rompay; Kostas Nizamis; G.Maarten Bonnema

doi:10.1002/iis2.13066

Involving Non-Technical Stakeholders in System Architecture Design; a Case-Study on the Cleaning Industry

Roy van Zijl, Thomas Raub, Thomas J.L. van Rompay, Kostas Nizamis, G.Maarten Bonnema

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

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Abstract

There exists a grey area between market-pull and technology-push markets, in which stakeholders are aware of an issue they want solved, yet do not have clear expectations on a solution. This paper presents a method to meaningfully include these stakeholders in a design process, especially if they come from a non-technical background. A combination of Systems Engineering for indirect involvement and a Human Centered Design approach for direct involvement of stakeholders is proposed and evaluated for a case study on technological advancements in the cleaning industry. It was found that both approaches complement each other throughout the problem exploration phase of the design process. Furthermore, a toolbox that can be used with design specialists and other stakeholders alike is presented and evaluated. Recommendations for the use of specific tools and techniques in similar situations are presented based on communication styles and experiences.

Original language	English
Title of host publication	33rd Annual INCOSE International Symposium 15–20 July 2023 — Honolulu, HI
Pages	998-1012
Number of pages	14
DOIs	https://doi.org/10.1002/iis2.13066
Publication status	Published - 1 Jul 2023
Event	33rd Annual INCOSE International Symposium 2023 - Honolulu, United States Duration: 15 Jul 2023 → 20 Jul 2023 Conference number: 33

Publication series

Name	INCOSE International Symposium
Number	1
Volume	33

Conference

Conference	33rd Annual INCOSE International Symposium 2023
Country/Territory	United States
City	Honolulu
Period	15/07/23 → 20/07/23

Keywords

Problem Exploration
Human Centered Design Approach
Stakeholder Involvement
Systems Architecting
2023 OA procedure

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Access to Document

10.1002/iis2.13066

INCOSE International Symp - 2023 - van ZijlFinal published version, 648 KBLicence: Taverne

Cite this

van Zijl, R., Raub, T., van Rompay, T. J. L., Nizamis, K., & Bonnema, G. M. (2023). Involving Non-Technical Stakeholders in System Architecture Design; a Case-Study on the Cleaning Industry. In 33rd Annual INCOSE International Symposium 15–20 July 2023 — Honolulu, HI (pp. 998-1012). (INCOSE International Symposium; Vol. 33, No. 1). https://doi.org/10.1002/iis2.13066

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abstract = "There exists a grey area between market-pull and technology-push markets, in which stakeholders are aware of an issue they want solved, yet do not have clear expectations on a solution. This paper presents a method to meaningfully include these stakeholders in a design process, especially if they come from a non-technical background. A combination of Systems Engineering for indirect involvement and a Human Centered Design approach for direct involvement of stakeholders is proposed and evaluated for a case study on technological advancements in the cleaning industry. It was found that both approaches complement each other throughout the problem exploration phase of the design process. Furthermore, a toolbox that can be used with design specialists and other stakeholders alike is presented and evaluated. Recommendations for the use of specific tools and techniques in similar situations are presented based on communication styles and experiences.",

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author = "{van Zijl}, Roy and Thomas Raub and {van Rompay}, {Thomas J.L.} and Kostas Nizamis and G.Maarten Bonnema",

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language = "English",

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van Zijl, R, Raub, T, van Rompay, TJL , Nizamis, K & Bonnema, GM 2023, Involving Non-Technical Stakeholders in System Architecture Design; a Case-Study on the Cleaning Industry. in 33rd Annual INCOSE International Symposium 15–20 July 2023 — Honolulu, HI. INCOSE International Symposium, no. 1, vol. 33, pp. 998-1012, 33rd Annual INCOSE International Symposium 2023, Honolulu, Hawaii, United States, 15/07/23. https://doi.org/10.1002/iis2.13066

Involving Non-Technical Stakeholders in System Architecture Design; a Case-Study on the Cleaning Industry. / van Zijl, Roy; Raub, Thomas; van Rompay, Thomas J.L. et al.
33rd Annual INCOSE International Symposium 15–20 July 2023 — Honolulu, HI. 2023. p. 998-1012 (INCOSE International Symposium; Vol. 33, No. 1).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

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Involving Non-Technical Stakeholders in System Architecture Design; a Case-Study on the Cleaning Industry

Abstract

Publication series

Conference

Keywords

UN SDGs

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Cite this